MATTHEW J. MAERZ
Tampa
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially aware professional with in-depth knowledge of computing systems and project management techniques. Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with several years of comprehensive experience. Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Business Analyst
IQVIA
Tampa
04.2023 - Current
- Collaborated with cross-functional teams to gather project requirements and define objectives.
- Developed detailed documentation outlining business needs and system specifications.
- Conducted stakeholder interviews to clarify project goals and expectations.
- Facilitated workshops to drive consensus and elicit feedback from team members.
- Utilized data analysis tools to interpret trends supporting decision-making processes.
- Created process maps visualizing workflows to enhance operational understanding.
- Presented findings and recommendations to senior management for strategic planning initiatives.
- Managed projects as primary liaison between client and internal groups, ensuring goal clarity.
Implementation Consultant
Ntracts
01.2021 - 04.2023
- Manage a pipeline of 5-10 implementation projects onboarding clients to Ntracts’ software solutions and services
- Project schedules can span from 30 days to twelve months depending on scope of work/number of ancillary services purchased by client
- Communicating project progress to internal and external stakeholders using Smartsheet and other project management tracking deliverables
- Communicate across multiple internal departments
- Manage resource allocation for onshore and offshore internal stakeholder’s tasks to ensure effective and on time delivery of project milestones and deadlines
- Consult on current Organizational Contracting Processes and organizational needs for Contract Management Software
- Provide detailed assessment and best practice recommendations for adoption of efficient and compliant contracting processes within Ntracts software
- Collaborate with client project team on pain points and reasons for success in current contracting process to solve for undesirable outcomes and identify repeatable procedures
- Create detailed design user stories for internal development team based on client specifications and design workshop discussions
- Deliver presentations to a wide-ranging client audience from organizational leadership/executives (General Counsel, CEO, CFO) to general organizational userbase (Business Owners, Contract Managers, Contract Department Heads).
- Perform software overview training and highlight customization points to client project team
- Continually educate external stakeholders on Ntracts functionality through implementation as the role of subject matter expert
- Facilitate Data Exchange
- Assist with organization and documentation of legacy data points
- Consult and advise client on best practice mapping and management of legacy data within Ntracts system
- Support and instruct change management communication within client organization to establish proper executive buy in and services/application success
- Coordinate training schedule and end user communication to drive adoption within client organization
- Communicate Go-Live project milestones internally to support, sales, account management, and product ownership teams; and client project teams to ensure successful handoffs and drive results of customer success
Client Services Associate
Ntracts
07.2020 - 12.2020
- Provided Tier 1 and Tier 2 application support to current clients on Ntracts’ SaaS Healthcare compliance-focused Contract Management Solution
- Fulfilled standard and customized report building requests utilizing both the software solution and reportable database attributes (SQL)
- Assisted with quality assurance testing of client data migrations, bug fixes, new development efforts, and customized workflows
- Groomed and documented client environment bugs
- Collaborated with internal development and engineering teams regarding prioritization of bugs, enhancements, and industry/business requirements
- Performed contract abstraction services
- Isolated key contract data from client documents and organizing into reportable client defined or Ntracts best practice contract fields
- Assisted with consulting on current contracting processes and organizational interviews with key client stakeholders to understand current process and advise Ntracts’ best practices
Account Manager
Carnahan Group
06.2018 - 07.2020
- Implemented new FMV-MD client accounts
- Evaluated current physician compliance and contracting processes to identify possible workflow inefficiencies and areas of potential compliance risk
- Built implementation schedules and configured software to client roles, responsibilities, and organizational structure
- Provided advisory services to senior executives and other healthcare compliance professionals regarding their internal organizational use of Carnahan Group software and ancillary services
- Successfully implemented over 10 software client accounts from 2019 – July 2020
- Trained on proprietary SaaS compliance platform for physician compensation; FMV-MD (powered by Carnahan Group)
- Completed over 50 on-site and web-based training programs
- Provided general healthcare compliance education to client staff (e.g., Stark Law, Anti-Kickback Statute, False Claims Act)
- Assisted in the development and provided software solution best practices and general usage requirements to client staff
- Developed and provided FMV-MD service line training for internal employees (onboarding process)
- Provided ongoing customer support to FMV-MD platform clients
- General platform usage and compliance contracting areas
- Provided key platform data analysis to assist clients in planning physician compensation
- Researched and analyzed current physician compensation market survey data and provided feedback to hospital and health system leadership to implement business decision goals for physician contracting
- Built client facing materials and report writing
- Provided ongoing support/development of new and existing client relationships
- Voice of the customer for FMV-MD clients, intermediary between application clients and technical healthcare consultants
- Generated over 300 billable hours of client support in 2019
- Consistently met client satisfaction survey performance indicators of 85%+
- Retained FMV-MD Client Accounts nationally
- 20+ client accounts with over 1 million dollars in annual reoccurring contract revenue
- Client accounts vary in size from large health systems to individual hospitals
- Measured software engagement and communicated to leadership on weekly and monthly internal reporting schedule
- Oversaw software renewal process
- Collaborated with Development and IT teams to groom product bugs, enhancements, and new product release business requirements
- Acted as project coordinator for all external and internal project requests; ensuring proper scope, client communication, materials / working papers needed, and client follow-up post completion
- Procured over 250 custom service line engagements within project management platform with roughly over 1 million dollars of project contract value
- Performed product demonstrations, project scoping, pricing, upselling client accounts with additional service lines, service line education, and sales functions
- Business development and sales responsibilities in adding new logos and incoming business requests
- Assist Sales and Marketing Specialist with campaigns, outreach, calls and follow-up
Sales and Marketing Associate
Carnahan Group
10.2017 - 05.2018
- Intern with Carnahan Group in Spring of Junior semester (01/2017 – 05/2017); returned to Carnahan Group as a part time employee in Fall of Senior semester at The University of Tampa
- Assisted Client Service department by answering FMV-MD client questions, assisted the sales team in product demonstration, campaign creation, lead generation, and collateral creation
Education
University of Tampa - Business Management Major
University of Tampa
Tampa, FL01.2018
Skills
- Data analysis
- Project management
- Stakeholder engagement
- System documentation
- Process mapping
- Client relationship management
- Training development
- Effective communication
- Team collaboration
- Problem solving
- Critical thinking
- Problem-solving
- Agile methodologies
- Workflow optimization
- Multitasking and organization
- Negotiation
- Decision-making
- Stakeholder management
Certification
Project Management Professional (PMP) Fall 2024
Timeline
Business Analyst
IQVIA
04.2023 - Current
Implementation Consultant
Ntracts
01.2021 - 04.2023
Client Services Associate
Ntracts
07.2020 - 12.2020
Account Manager
Carnahan Group
06.2018 - 07.2020
Sales and Marketing Associate
Carnahan Group
10.2017 - 05.2018
University of Tampa - Business Management Major
University of Tampa