LeAsia Reed
Kentwood,Michigan
Summary
Adept Claims Specialist with a proven track record at Montage, excelling in claims analysis and customer service. Mastered cost-efficient strategies, reducing claim costs significantly. Demonstrated exceptional teamwork and collaboration, enhancing customer relationships at Fifth Third Bank. Achieved top sales performance by leveraging critical thinking and persuasive selling techniques, ensuring customer satisfaction and compliance.
Overview
12
12
years of professional experience
Work History
Claims Specialist
Montage
2019.03 - Current
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost efficiency to reduce overall claim costs.
- Reviewed new files to determine current claim status and to develop plan of action.
- Effectively processed claim by paying attention to details and Having full understanding of our policy.
- Frequently worked in CRM, Phoenix, and Excel
Call Center Representative
Fifth Third Bank
2015.08 - 2019.03
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Met or exceeded performance goals while uttilizing direct manager for improvement.
- handled high volume calls while managing accounts quickly and accurately.
- Investigated accounts and provided resolution for customers
Barista
Target
2014.04 - 2015.06
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Rue 21
2013.08 - 2014.07
- Provided positive first impressions to welcome existing, new, and potential customers.
- maintained top seller of merchandise for our store location.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Hollister. Co
2012.08 - 2013.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Unloaded and scanned shipment while inspecting for any damage products
Sales Associate
Dollar General
2012.06 - 2012.08
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MISkills
- Documentation Review
- Teamwork and Collaboration
- Customer Service
- Claims Investigation
- Claims analysis
- Task Prioritization
- Critical Thinking
- Policy analysis
- Compliance Management
- Accident Investigations
- Data Entry
Timeline
Claims Specialist
Montage
2019.03 - Current
Call Center Representative
Fifth Third Bank
2015.08 - 2019.03
Barista
Target
2014.04 - 2015.06
Sales Associate
Rue 21
2013.08 - 2014.07
Sales Associate
Hollister. Co
2012.08 - 2013.12
Sales Associate
Dollar General
2012.06 - 2012.08
Associate of Arts -
Grand Rapids Community College
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