Leatanei Ashley Whitten
North Salt Lake,Utah
Summary
A personable and motivated Customer Service professional with over 6 years of experience in customer relations. Determined to giving every customer a positive experience and contribute to company success through my proven customer service background and communication skills.
Overview
12
12
years of professional experience
Work History
Caregiver
Whitten Household
North Salt Lake, UT
05.2018 - Current
- Managed multiple schedules for a household of two adults and twin children.
- Established budgets for utilities, food, and other necessities to maintain fiscal responsibility.
- Created and implemented daily routines for effective scheduling.
- Balanced caregiving duties with freelance work using time management strategies.
- Coordinated appointments for all family members and followed up with providers.
Case Manager
Wayfair
Orem, UT
02.2016 - 04.2018
- Resolve customer order concerns and product inquiries via email, chat, and inbound/outbound phone calls in a timely manner.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
- Utilized computer systems to track, gather information, and and or troubleshoot customer issues.
- Left due to sickness.
Sales Advisor
H&M
Salt Lake City & Orem, UT
05.2014 - 02.2016
- Provide top customer service through cashier transactions, store duties, phone calls, and retail sales communications.
- Assisted customers with finding the right product for their needs.
- Operated point-of-sale systems accurately to process payments from customers.
Interviewer
Pegus Research
Salt Lake City, UT
05.2013 - 08.2013
- Conducted telephone surveys to obtain demographic information from respondents.
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
Certified Nurse Assistant
Life Care Center
Bountiful , UT
11.2011 - 08.2012
- Assisted patients with activities of daily living, such as bathing and dressing.
- Provided compassionate care to elderly, disabled and terminally ill individuals.
- Maintained accurate records of patient progress and condition.
Education
Some College (No Degree) - Psychology
Utah Valley University
01-2017
Associate of Science -
Snow College
Ephraim, UT05.2014
Skills
- Excellent communication skills with customers via telephone, chat, and email correspondence
- Ability to work independently and in a team environment
- Can resolve general customer service concerns by performing de-escalation and effective customer service techniques
- Very organized, with a strong attention to detail, and punctual
- Efficient in Microsoft Word
- Proficient and quality written communication typing at 68 WPM and 100% accuracy
Affiliations
Extracurricular
Collegiate Club President to over 100 members in 2014
Community Social Media Marketing (2 years)
Primary and Youth Leader (2 years)
Timeline
Caregiver
Whitten Household
05.2018 - Current
Case Manager
Wayfair
02.2016 - 04.2018
Sales Advisor
H&M
05.2014 - 02.2016
Interviewer
Pegus Research
05.2013 - 08.2013
Certified Nurse Assistant
Life Care Center
11.2011 - 08.2012
Some College (No Degree) - Psychology
Utah Valley University
Associate of Science -
Snow College