Leatrice Edward
Kansas City,MO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Pet Resource of Kansas City
Kansas City, MO
03.2023 - Current
- Communicate clearly and effectively through varying channels of communication, including but not limited to email, postal mail, phone conversations, and face-to-face dialogue.
- Complete and maintain all necessary files, client records, patient records, and follow up's associated with patient's treatment accurately, in a timely manner
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly
- Developed strong customer relationships to encourage repeat business
Driver Partner
GoPuff
Kansas City, MO
07.2022 - Current
- Pick up orders from local Gopuff warehouses and deliver products to customers
Interviewer
Quest Diagnostics
Lee's Summit, MO
06.2021 - 07.2022
- Conducted thorough interviews for various life insurance companies
- Reviewed data obtained from interview for completeness and accuracy
- Entered participant data into databases
Customer Service Representative
Aerotek Staffing/TBD Communications Triwest and North Carolina Unemployment
Kansas City, MO
07.2018 - 05.2021
- Provided comprehensive responses to customer inquiries through verification and in-depth research, enhancing issue resolution efficacy
- Directed advanced customer issues to supervisory staff, facilitating prompt and appropriate responses
- Documented call interactions meticulously and prepared reports that contributed to the refinement of customer service procedures
Engagement Specialist
Accent Marketing
Kansas City, MO
04.2015 - 07.2018
- Managed logistics for technical repair appointments, leading to timely issue resolutions
- Handled product exchanges, returns, and parts deliveries, consistently resolving customer disputes
Customer Service Representative
USA800
Raytown, MO
09.2014 - 04.2016
- Resolved a broad range of customer inquiries, upholding service excellence within the telecommunications and retail industries
- Handled Hickory Farms order processing and fulfillment, ensuring precise inventory management and operational efficiency
- Participated in the escalation team, successfully addressing and de-escalating advanced customer issues to enhance overall satisfaction
Certified Nurse Assistant
First Call Home Health
Independence, MO
09.2011 - 02.2013
- Assisted with patient personal care routines including bathing, hair shampooing, and shaving, ensuring comfort and hygiene
- Monitored and recorded patients' vital signs, weight, and urine tests, while also managing documentation of care provided
Education
Graduate Certificate - Certified Nurse Assistant
Penn Valley Community College
Kansas City, MO01-2010
High School Diploma -
Job Corps
Kansas City, MO01-2008
Certificate - Business
Job Corps
Kansas City, MO01-2008
Skills
- Account updating
- Scheduling
- CRM software proficiency
- Empathy and patience
- Microsoft PowerPoint
- Critical thinking
- Data collection
- Time management
- Typing proficiency
- Inbound and outbound calling
- Problem-solving
- Appointment scheduling
- 10-key
- Call center experience
- Medical terminology
- Excellent written and oral communication
Timeline
Customer Service Specialist
Pet Resource of Kansas City
03.2023 - Current
Driver Partner
GoPuff
07.2022 - Current
Interviewer
Quest Diagnostics
06.2021 - 07.2022
Customer Service Representative
Aerotek Staffing/TBD Communications Triwest and North Carolina Unemployment
07.2018 - 05.2021
Engagement Specialist
Accent Marketing
04.2015 - 07.2018
Customer Service Representative
USA800
09.2014 - 04.2016
Certified Nurse Assistant
First Call Home Health
09.2011 - 02.2013
Graduate Certificate - Certified Nurse Assistant
Penn Valley Community College
High School Diploma -
Job Corps
Certificate - Business
Job Corps