Leatrice Grantham
Kapolei,HI
Summary
Dedicated individual with a strong commitment to serving the community, leveraging over 25 years of business acumen. Highly organized and compassionate, possessing a diverse skill set. Adept navigator through modern innovations, specializing in delivering high-quality service to individuals and businesses across various skill sets. Deep expertise in restaurant operations management, renowned for driving efficiency and enhancing guest experiences. Strong emphasis on team collaboration and achieving results, with the ability to adapt to changing needs. Proficient in staff training, inventory control, and budget management. A reliable leader who thrives in high-pressure environments and fosters a culture of continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Benefit Consultant
Brown & Brown Insurance Services Inc
02.2024 - Current
- Enhanced client satisfaction by providing tailored benefit solutions for their specific needs.
- Developed customized communication materials to promote employee understanding and appreciation of benefit offerings.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
President
Grantham Insurance Advisors, LLC
03.2020 - 02.2024
- Specialty services in Health, life protection, business succession, and planning with over 11 years of insurance experience
- Developed systematic, high-quality educational programs through weekly webinars, which increased traffic to Grantham Insurance Advisors to increase program competencies
- Created Administration procedures and contracts that clearly defined regulations and allowed agents to operate within legal parameters
- Created marketing campaigns to capture specific demographics through consistent weekly marketing that increased the visual impact of our mission and initiatives
- Organized strong relationships with community partners in Hawaii through network events
- Increased participation gathering by 50% during the Covid shutdown on the social media network Networking Hub
- Initiated partnership agreements for Grantham Insurance Advisors through mentorship programs that allow agents to flourish with the organization
Agent
New York Life Insurance Company
08.2018 - 04.2020
- Perform various Life Insurance products and services, including retirement planning, long-term care, and annuities
- Develop a client base, interview clients to determine their needs, financial situation, and long-term goals, and recommend appropriate coverage options
- Secured new accounts by identifying new target markets, nurturing customer relations, and creating innovative strategies
- Experience in analyzing reports, traffic content, and Salesforce
- Created a daily account on sales activities and prospecting levels
- Organized educational programs catered to government contracts
- Secured HFFA firefighter association and SHOPO police union organization
General Manager
Shokudo Restaurant and Bar
01.2015 - 01.2016
- Company Overview: Family-style Japanese dining is situated in the heart of Honolulu, established with 60 employees and six managers
- Developed systematic training programs tailored to improving the service condition through weekly interactions, communications, and positive feedback
- Enhanced performance by 50%, measured by customer feedback
- Created systematic approaches to identify candidates, resulting in quality hires and improved measures to operate within legal and safer parameters
- Created vital approaches to back-of-the-house ordering and delivery
- Improved the overall schematics of organizing food products and eliminated waste
- Improved collaboration with cross-functional teams and departments to exceed budget expectations through a hands-on approach, setting visual examples of responsibilities for each position
- Boosted sales by 12% for the first quarter of 2016 through creative marketing while developing outdoor patio activity
- Recognized and commended for consistently positive Yelp reviews and maintaining community positioning
- Family-style Japanese dining is situated in the heart of Honolulu, established with 60 employees and six managers
Health Benefits Advisor
Family Health Hawaii
01.2011 - 01.2014
- Company Overview: A Health Insurance Company specializing in health care plans for individuals, families, and small and large businesses
- Organized ongoing reconciliation of individual sales results to reach monthly and annual sales
- Create Marketing incentives to promote health insurance programs for hospitality restaurants
- As a result, it attracted small to mid-size restaurants within six months
- Researched economic trends based on seasons to determine sales volume per month
- As a result, we developed a system to create best practices
- A Health Insurance Company specializing in health care plans for individuals, families, and small and large businesses
General Manager Tropics Hilton Hawaiian Village
Hilton Hawaiian Village Waikiki Beach Resort
02.2009 - 02.2010
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Interacted well with customers to build connections and nurture relationships.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Taoromina Sicilian Cuisine
WDI Restaurants
04.2007 - 04.2009
- Established standard operating procedures that enhanced employee performance.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
Education
Bachelor’s and master’s degrees - Industrial-Organizational Psychology
Keiser University
01.2021
Master’s degree - Industrial Organization Psychology
Keiser University
Fort Lauderdale, FL01.2020
Bachelor’s degree - Organizational psychology
Keiser University
Fort Lauderdale, FL01.2018
Skills
- Excellent communication skills
- Written skills
- Relationship development
- Annual budgets
- Payroll
- HR
- Industry policies and procedures
- Inventory Management
- Cost Control
- Food Safety
- Operations Management
Certification
- Sales Force- Application in inputting client information
- Sandler Sales and Marketing Training- Advanced curriculum to attract new business
- Licensed Insurance Agent/Broker - Honolulu, Hawaii Department of Insurance.
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Annuities Training Certificate- Various Providers.
Affiliations
- Hispanic Chamber of Commerce, Member
- Hawaii Restaurant Association Organization, Past Board of Director
- Hawaii Coffee Association
Timeline
Benefit Consultant
Brown & Brown Insurance Services Inc
02.2024 - Current
President
Grantham Insurance Advisors, LLC
03.2020 - 02.2024
Agent
New York Life Insurance Company
08.2018 - 04.2020
General Manager
Shokudo Restaurant and Bar
01.2015 - 01.2016
Health Benefits Advisor
Family Health Hawaii
01.2011 - 01.2014
General Manager Tropics Hilton Hawaiian Village
Hilton Hawaiian Village Waikiki Beach Resort
02.2009 - 02.2010
Taoromina Sicilian Cuisine
WDI Restaurants
04.2007 - 04.2009
Bachelor’s degree - Organizational psychology
Keiser University
- Sales Force- Application in inputting client information
- Sandler Sales and Marketing Training- Advanced curriculum to attract new business
- Licensed Insurance Agent/Broker - Honolulu, Hawaii Department of Insurance.
- Ethics in the Insurance Industry Certificate-Various Ethics Focused Organizations.
- Annuities Training Certificate- Various Providers.
Bachelor’s and master’s degrees - Industrial-Organizational Psychology
Keiser University
Master’s degree - Industrial Organization Psychology
Keiser University
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