Leatrice Wade
Chapel Hill,NC
Summary
Senior Collections Credit Analyst Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Competent Accounts Receivable Specialist bringing 15+ years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
Robert Half & associates
05.2024 - Current
- Post payments accurately and in a timely manner- checks, credit cards, wires/ACH
- Recording and reconciling postings daily against general ledger account verified in SAP
- Keyed in weekly orders for several accounts
- Proficiency in Account Reconciliation
- Prepared and emailed invoices to customers, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
accounts receivable specialist
armacell llc
01.2019 - 01.2024
- Perform collection calls and take all warranted follow-up actions, including research and resolution of short payments and deductions
- Assist with compliance efforts involving customer resale and manufacturing exemption certificates
- Serve as a liaison between all other departments, including routine interaction with both internal and external customers through phone, e-mail, and personal contact for the Component Foam/ Insulation division
- Collaborate with customer service, shipping, plants and other personnel as needed to communicate significant delinquencies and provide resolutions
- Manage high volume accounts to ensure prompt and timely resolution of disputes
- Monitor Accounts Receivable Ageing Prompt and timely follow-up on items related to cash discounts and short payments
- Provide month-end close reconciliations and analysis
- Assisting in the development of departmental process documentation and control definitions Continuously consider and recommend process improvements that will enhance customer relationships and cost savings to our organization
- Assist with audit requests and perform ad hoc requests as needed
Senior Financial Operations Analyst
Allscripts
01.2018 - 01.2019
- Escalated delinquent accounts for management review, responsible for collections and establishing payment arrangements
- Developed and implemented new collection procedures, set individual collection goals
- Responsible for placing customers on credit hold and resolve disputes and establish payment arrangements
- Utilized D&B online for credit investigations.
- Set-up monthly report format of bad debt and all applicable accruals
- Increased collections 50% within 60 days-reduced DSO 20 pts
Collections Specialist
Patheon
02.2016 - 01.2017
- Responsible for assigned business units and regions within the US and Canada
- Collected on open accounts through the resolution of billing disputes or shipping issues, i.e., short ships, no ships
- Worked closely with management teams to include quality control to resolve collection issues.
Team Lead Credit and collections
Oxford University press
01.2015 - 01.2016
- Implemented program for quick resolution of disputed shipments and orders
- The new system reduced the dispute times thus decreasing OTC timeframe
- Worked with management and third-party collection to safeguard receivable value
- Continuously mentored and provided my team new/ fresh collection ideas and motivation.
Senior Collection & Credit
ABB
01.2008 - 01.2015
- Reduced 45 and>45day balances to
- Worked with management to ensure immediate review of customer issues – to prevent escalations
- Managed a database high-dollar and heave volume accounts
- Established an early contact/collection system of regular customer contact that set-up and produced early payments, i.e., pro-active collections
- Reviewed new accounts daily to establish creditworthiness.
- Prepared management reports on receivables status and collection results.
- Directed successful efforts, which resulted in the timely collection of accounts receivable through my knowledge of the terms of contracts established with various commercial clients and successful client dispute resolution.
Education
Skills
- Excellent communication skills – written and verbal
- Extensive experience and working knowledge of Microsoft packages (excel, word, and PowerPoint); SAP/FSCM and Oracle, Get Paid Also, to include effective knowledge of commercial and consumer credit laws
- Credit and collections
- Accurate payment posting
- Aging reports analysis
- Audit Procedures
- Payment management
- Investigative research
- Dispute Resolution
- Information gathering and analysis
- Financial software
- Invoicing proficiency
- Collections
- Accounts Receivable
- Invoice Processing
- Account Reconciliation
- General Ledger
- Relationship Building
- Strong client relations skills
- Microsoft Excel
- Credit management
- Cross-Functional Team Collaboration
- Customer service support
- Process Improvements
- Policy Development
- Invoice Preparation
- Department Oversight
- Month-end closing procedures
- Team Bonding
Additional Information
10 years Credit/Collection Experience
Timeline
Accounts Receivable Specialist
Robert Half & associates
05.2024 - Current
accounts receivable specialist
armacell llc
01.2019 - 01.2024
Senior Financial Operations Analyst
Allscripts
01.2018 - 01.2019
Collections Specialist
Patheon
02.2016 - 01.2017
Team Lead Credit and collections
Oxford University press
01.2015 - 01.2016
Senior Collection & Credit
ABB
01.2008 - 01.2015
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