Leatrice Jenne' Shepherd
Atlanta,GA
Summary
Dynamic professional with many years of experience in customer service and civic engagement. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Candidate for City Council District 12
Atlanta
12.2020 - 11.2021
- Effectively communicate and present ideas to voters in the community
- Created forums and opportunities for residents to bring concerns and ideas
- Coordinate logistics and events
- Build relationships and make personal connections with community members, fellow candidates, and public office officials
- Started monthly community clean up days.
- Held regular office hours to meet with constituents and answer their questions about local government policies.
- Created initiatives designed to increase efficiency within municipal operations while minimizing costs.
- Developed legislation for consideration by the City Council and coordinated its passage through the legislative process.
- Represented the municipality at conferences, workshops, and other civic events.
Community Organizer and Team Leadership
Adair Park Today Inc.
Atlanta
01.2015 - 01.2022
- President of Non-Profit Organization Adair Park Today Inc
- Participated in or led committees for special initiatives and local community events.
- Acquired $20K in grants to complete and update our community parks
- Created classes for Senior Citizens to understand their taxes on their homes and receive assistance for lower rates
- Established relationships and initiatives amongst developers and community members to stop displacement
- Lobbied at state capital on behalf of maternal justice and rights.
- Organized town hall meetings to engage citizens in dialogue about current events impacting their community.
- Collaborated with other elected officials at all levels of government to promote regional interests.
- Facilitated stakeholder discussions concerning land use development projects in the area.
Household Manager
Self Employed Services
Atlanta, 30354
01.2015 - Current
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Created a system of organization for filing important documents related to household matters.
- Kept up-to-date inventory of all furniture, electronics, kitchenware, linens.
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Maintained detailed records of household bills and payments for accounting purposes.
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
Customer Service Representative
Southwest Airlines
Atlanta
01.2010 - 01.2015
- Assisting Customers with Travel and Planning
- Book travel for business, vacation and personal needs
- Keep track of customer transactions and record details on inquiries, complaints and actions being taken
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science in Healthcare Administration -
Phoenix University
07.2013
Associate in Healthcare Administration -
Phoenix University
05.2011
High School Diploma -
Sonderling High School
06.1995
Skills
- Proficient in Microsoft Office Suite
- Program Planning Experience
- Task Prioritization
- Volunteer oversight
- Goal Setting
- Team building
- Excellent communication and interpersonal skills
- Team Leadership
- Time management
- Utilizing platforms like Zoom for meetings
- Community Engagement
- Influencing skills
- Problem-solving abilities
- Campaign Planning
- Excellent Communication
- Policy Review
- Committee management
- Committee leadership
- Interpersonal Communication
- Reliability
Certification
Georgia State Notary, 2023-present
Timeline
Candidate for City Council District 12
12.2020 - 11.2021
Household Manager
Self Employed Services
01.2015 - Current
Community Organizer and Team Leadership
Adair Park Today Inc.
01.2015 - 01.2022
Customer Service Representative
Southwest Airlines
01.2010 - 01.2015
Bachelor of Science in Healthcare Administration -
Phoenix University
Associate in Healthcare Administration -
Phoenix University
High School Diploma -
Sonderling High School