Leatulagi Tausili
Fife
Summary
Experienced Residential Counselor skilled in crisis intervention and safety management. Proven ability to foster relationships and support residents in transitional environments. Dedicated professional with a background in residential care and security. Known for strong communication and team leadership skills, successfully promoting safety and well-being in dynamic environments.
Overview
8
8
years of professional experience
Work History
Residential Counselor
DESC
Seattle
08.2025 - Current
- Facilitated daily living activities for residents in supportive housing environment.
- Answered telephones and routed calls or delivered messages.
- Conducted regular rounds to keep residents and areas safe and secure.
- Provided information on resident progress and development of case plans.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Cage Cashier
Emerald Queen Casino and Hotel
Fife
10.2023 - 07.2025
- Processed cash transactions efficiently for guests at the casino and hotel.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Accepted credit applications to verify credit references for check-cashing authorization.
Security Officer
Muckleshoot Casino
Auburn
03.2020 - 08.2023
- Monitored casino premises for unusual activity and safety hazards.
- Enforced casino policies to maintain a safe environment for all.
- Documented daily activities and incidents in detailed reports.
- Collaborated with law enforcement during investigations as needed.
- Conducted regular patrols to ensure guest and employee safety.
Overnight Manager
Marys Place
Burien
11.2018 - 12.2020
- Supervised overnight staff to ensure smooth operational flow.
- Supervised staff to ensure compliance with safety protocols.
- Conducted regular safety checks to maintain a secure environment.
- Delivered crisis intervention services, utilizing de-escalation techniques and conflict resolution methods.
- Trained new employees on procedures and best practices.
- Coordinated nightly reports for management review and analysis.
- Implemented cleaning schedules to uphold facility standards.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
Education
High School Diploma -
Franklin High School
Seattle, WA06-2000
Skills
- Crisis intervention
- Crisis management
- De-escalation techniques
- Residential care
- Behavioral support
- Risk assessment
- Resident support
- Client advocacy
- Team leadership
- Conflict resolution
- Relationship building
- Adaptability
- Stress management
Timeline
Residential Counselor
DESC
08.2025 - Current
Cage Cashier
Emerald Queen Casino and Hotel
10.2023 - 07.2025
Security Officer
Muckleshoot Casino
03.2020 - 08.2023
Overnight Manager
Marys Place
11.2018 - 12.2020
High School Diploma -
Franklin High School