Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Leauna Ramirez

Los Banos,CA
Leauna Ramirez

Summary

Proven hospitality professional with extensive experience in fast-paced environments while demonstrating exceptional customer service and hospitality expertise. Skilled in order management and safe food handling, consistently enhancing guest engagement and satisfaction. Dependable and teachable, with a strong work ethic, adept at elevating dining experiences and maximizing operational efficiency.

Overview

9
years of professional experience

Work History

IHOP

Server
09.2021 - Current

Job overview

  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Country Waffles

Server
03.2023 - 12.2023

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Lucky Strike Bar

Bartender
05.2022 - 10.2022

Job overview

  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.

Olive Garden

Bartender & Server
11.2018 - 10.2022

Job overview

  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

The Kitchen at the Mission

Banquet and Fine Dining Server
01.2016 - 09.2019

Job overview

  • Answered guest questions about event plans and food service choices.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Education

University of California, Merced
Merced, CA

Associate of Science from Nursing
05.2026

University Overview

  • Cerifited EMT
  • Certified Medical Assistant
  • Licesned Phlebotomist

Skills

  • Teachable & Dependable
  • Strong Work Ethic
  • Guest Engagement
  • Order Management
  • Hospitality service expertise
  • Exceptional customer service
  • Safe Food Handling

Timeline

Server

Country Waffles
03.2023 - 12.2023

Bartender

Lucky Strike Bar
05.2022 - 10.2022

Server

IHOP
09.2021 - Current

Bartender & Server

Olive Garden
11.2018 - 10.2022

Banquet and Fine Dining Server

The Kitchen at the Mission
01.2016 - 09.2019

University of California, Merced

Associate of Science from Nursing

Similar Profiles

CREATE PROFILE
Leauna Ramirez