Rebecca Jackling
Fillmore
Summary
Seeking a position where I can maximize my customer service experience.
Organized and reliable professional with a diverse background in hospitality and caregiving. Known for strong attention to detail and flexibility, committed to enhancing guest experiences while effectively managing high volumes of customer interactions.
Overview
20
20
years of professional experience
Work History
Server
Glen Iris Inn
Castile
04.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed guest orders and ensured timely delivery of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Handled cash transactions accurately during busy service hours.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Home Health Caregiver
Freedom Care
Perry
03.2021 - 12.2023
- Provided personal care assistance to clients with daily living activities.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications as prescribed by medical staff for client health management.
- Assisted clients with mobility and transportation to appointments and social activities.
- Maintained a clean and safe environment for clients according to safety protocols.
- Communicated effectively with families regarding client care and needs.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Transported clients to medical appointments or other destinations when necessary.
Server
Glen Iris Inn
Castile
05.2015 - 10.2019
- Managed guest orders and ensured timely delivery of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Anticipated needs to promote favorable conditions for all customers
- Coordinated with fellow workers to accommodate large parties
- Monitored guest satisfaction and addressed concerns promptly during service.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Trained new servers on menu items and service standards.
Receptionist
New Resorts
North Myrtle Beach
07.2005 - 08.2006
- Received all incoming correspondence for the business.
- Entered pertinent data in excel spreadsheets for multiple projects in varying phases.
- Fielded all inbound phone calls and took messages, transferred, or directly spoke to client as needed.
- Prepared, printed and mailed time sensitive documentation with above average return response.
- Scanned contracts for email to clients and their agents.
- Deposited funds at multiple banks weekly.
Bar Manager
Barefoot Resort and Golf
Myrtle Beach
03.2007 - 09.2014
- Counted cash drawer and petty cash bag beginning each shift.
- Reconciled all cash, credit card and gift card sales via reports run at conclusion of shift for myself and all servers.
- Organized daily deposit for accountants to pick up.
- Ordered all beverage products for full service bar.
- Maintained relationships with multiple vendors to ensure availability and on time delivery of said products.
- Verified accuracy of incoming orders and invoices.
- Tracked product inventory both daily and monthly.
- Input monthly stats into excel spreadsheet for accountants.
- Consistently kept company costs below target range.
Education
No Degree Obtained - Office Technology
Jamestown Community College
Olean, NYSkills
- Organized
- Flexible
- Teachable
- Honest
- Reliable
- Industrious
- Team collaboration
- Attention to detail
- Exceptional customer service
- Positive guest interactions
Timeline
Server
Glen Iris Inn
04.2024 - Current
Home Health Caregiver
Freedom Care
03.2021 - 12.2023
Server
Glen Iris Inn
05.2015 - 10.2019
Bar Manager
Barefoot Resort and Golf
03.2007 - 09.2014
Receptionist
New Resorts
07.2005 - 08.2006
No Degree Obtained - Office Technology
Jamestown Community College