LeAundra Stephens
Buddy’s Home Furnishings
Soddy,TN
27
years of professional experience
Results-driven Accounts Manager with proven expertise in client relations, team leadership, and documentation. Achieved significant revenue growth through strategic partnerships and enhanced customer satisfaction.
Dynamic Accounts Manager with over 7 years of experience in account management and customer service. Skilled in goal orientation and staff management, consistently driving team performance and ensuring accuracy in documentation and reporting.
Detail-oriented professional with a solid background in account management and customer service. Known for developing strategic client relationships and leading teams to optimize billing processes, contributing to enhanced operational efficiency.
Experienced Accounts Manager with a strong background in account management, payment processing, collections, and customer service. Skilled in resolving billing issues, reducing discrepancies, and maintaining accurate financial records.
Results-driven professional with 4+ years of experience managing client accounts, staff, and daily operations. Proven ability to streamline billing processes, improve payment accuracy, and strengthen vendor and client relationships. Known for resolving account issues, supporting collections, and producing reliable financial reports.
Adaptable Accounts Manager with experience in customer service, credit control, and receivables management. Recognized for accurate payment posting, organized account handling, and steady follow-through on past-due accounts. Focused on improving efficiency and supporting revenue growth.
Work History
Accounts Manager
7 Years 6 Months- Managed client accounts, ensuring timely payments and addressing customer inquiries.
- Developed strategic vendor relationships to improve service offerings.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Led team in implementing efficient billing processes, reducing discrepancies.
- Developed strategic relationships with key vendors to enhance service offerings.
- Strengthened key client relationships, increasing repeat business.
- Assisted in the development of marketing materials tailored specifically to client retention efforts.
- Trained new associates on sales techniques and company policies, fostering a collaborative team environment.
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Maintained accurate inventory levels through diligent stock management and replenishment practices.
- Assisted in the development of marketing materials tailored specifically to client retention efforts.
- Collaborated with team members to execute promotional displays, increasing product visibility and sales opportunities.
- Resolved billing discrepancies by verifying account records and adjusting invoices.
- Reviewed delinquent accounts and coordinated collection efforts to reduce outstanding balances.
- Managed customer accounts, ensuring accurate payment posting and timely ledger updates.
- Processed rental agreements, renewals, and account changes with consistent accuracy.
- Monitored payment activity and followed up on past-due accounts using established procedures.
- Coordinated with store staff to maintain organized account files and compliant documentation.
Sales Associate
1 Year 3 Months- Leveraged product knowledge to educate customers, driving informed purchasing decisions.
- Analyzed customer feedback to recommend improvements in store layout and merchandising strategies.
- Implemented upselling strategies that consistently increased average transaction values.
- Led weekly sales meetings to share insights and strategies, aligning team efforts with monthly sales targets.
- Supervised cashier operations, ensuring efficient register transactions and customer service excellence.
- Trained and mentored new cashiers on policies, procedures, and best practices for accuracy.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional initiatives, enhancing customer engagement and driving sales.
- Streamlined checkout processes, reducing wait times and improving operational efficiency in the team.
- Led team meetings to communicate objectives, reinforce standards, and promote a positive work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed daily cash reconciliations to ensure accuracy and compliance with company policies.
- Oversaw cash office operations, streamlining processes to improve efficiency and reduce discrepancies.
- Conducted audits of cash drawers, identifying areas for improvement in security measures.
- Implemented inventory management systems for tracking cash supplies and minimizing losses.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Shift Leader
9 Months- Supervised team operations, ensuring adherence to quality standards and efficient workflow.
- Trained new staff on pizza preparation techniques and customer service protocols.
- Implemented inventory management practices to minimize waste through improved ordering processes.
- Coordinated shift schedules to ensure optimal staffing levels during peak business hours.
- Monitored food safety compliance, conducting regular inspections to maintain health regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Led team meetings to share best practices and enhance overall team performance.
- Trained new employees in food preparation and customer service techniques. Delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Supervised crew members to ensure compliance with operational standards and safety protocols.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Prepared diverse menu items following standardized recipes to ensure consistency and quality.
- Managed kitchen inventory, minimizing waste through effective stock rotation and usage tracking.
- Prepared food items according to safety and sanitation standards.
- Operated kitchen equipment efficiently to ensure timely meal preparation.
Mail Sorter
2 Years 1 Month- Sorted and organized incoming mail, facilitating timely processing and distribution.
- Sorted and organized incoming mail to ensure efficient processing and distribution.
- Coordinated with team members to optimize workflow during peak periods.
- Trained new staff on sorting procedures and safety protocols, enhancing team collaboration.
Kitchen Supervisor
2 Years- Coordinated daily food production, portioning, and tray line service for resident meals.
- Supervised kitchen staff to ensure meal preparation met dietary and sanitation standards.
- Trained staff on safe food handling, cleanliness, and kitchen procedures.
- Monitored food storage, labeling, and rotation to maintain freshness and compliance.
- Inspected kitchen equipment and work areas to support efficient, sanitary operations.
- Assisted with menu implementation and special diet accommodations for residents.
- Scheduled and delegated kitchen tasks to maintain consistent meal service flow.
Education
GED
Skills
Account management
Accounts payable/receivable
Receivables management
Payment processing
Collections
Credit control
Debt recovery
Financial reports
Customer service
Client management
Customer management
Client development
Staff management
Order processing
Payment recovery
Accomplishments
- Documented and resolved in payment history which led to accounts being paid in full.
- Collaborated with team of 6 in the development of becoming the best in the franchise.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Accounts Manager
Buddy’s Home Furnishings
04.2019 - CurrentRead More
Sales Associate
Gabriel Brothers
01.2018 - 04.2019Read More
Shift Leader
Marcos Pizza
03.2017 - 12.2017Read More
Mail Sorter
Mail Processing Center
01.2015 - 02.2017Read More
Kitchen Supervisor
Life Care Center
01.2000 - 01.2002Read More
Sequoyah High School
GED
Read More