Lea'Yonna Pugh
Apopka
Summary
Dedicated sophomore at Valencia College seeking a client-facing role. Passionate about delivering exceptional service and cultivating lasting professional relationships.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Student
Valencia College
Apopka
08.2024 - Current
- Achieved academic honors and awards, recognizing exceptional performance.
- Studied for and passed numerous challenging exams with high marks
- Participated in academic competitions, honing skills and gaining recognition.
- Provided guidance and support to fellow students on academic issues.
- Collaborated with peers on group assignments and presentations.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Assisted faculty with administrative tasks and event coordination.
- Adapted to diverse learning environments, including remote and in-person settings.
Customer Service Specialist
Walgreens
Apopka
05.2024 - Current
- Ensured exceptional customer satisfaction in high-volume retail by meeting targets and professionally resolving inquiries.
- Delivered compassionate support to patients during appointments, enhancing their overall experience.
- Executed transactions accurately at point of sale
- Effectively communicated important information to patients, promoting understanding and compliance.
- Maintained strict compliance with HIPAA regulations in all patient interactions
- Professional concern resolution
Freelance Caregiver
Self Employed Services
Apopka
01.2021 - Current
- Administered medication according to prescribed schedules.
- Assisted clients with personal hygiene and grooming tasks.
- Prepared nutritious meals tailored to individual dietary needs.
- Provided compassionate care to clients in daily living activities.
- Organized and maintained a safe, clean living environment for clients.
- Coordinated transportation for medical appointments and errands as needed.
- Arranged transportation to ensure clients attended medical appointments and ran errands.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL 08.2024 - 06.2026
High School -
Apopka High School
Apopka, FloridaSkills
- Patient support
- Patient care
- Patient communication
- HIPAA compliance
- Customer service
- Concern resolution
- Appointment setting
- Accurate data entry
- Data entry
- Attention to detail
- Microsoft proficiency
- Time management
- Project coordination
- Event coordination
- Learning assessments
- Research and analysis
- Complex Problem-solving
- Problem resolution
- Group collaboration
- Administrative support
- Deadline driven
- Study techniques
- Message taking
- Deadline driven
Timeline
Student
Valencia College
08.2024 - Current
Associate of Arts - Health Sciences
Valencia College
08.2024 - 06.2026
Customer Service Specialist
Walgreens
05.2024 - Current
Freelance Caregiver
Self Employed Services
01.2021 - Current
High School -
Apopka High School