LEBAO LIU
New City,NY
Summary
Dynamic professional with experience at Maximus, excelling in customer service and conflict resolution. Proven ability to develop tailored training materials and enhance team collaboration. Bilingual in Mandarin and English, proficient in Microsoft Office, and adept at problem-solving to achieve optimal outcomes for diverse learners and clients.
Overview
6
6
years of professional experience
Work History
Mentor
Maximus
New York, New York
12.2024 - Current
- Developed tailored training materials to address diverse learning needs of individuals.
Call Center Representative
Maximus
New York, New York
06.2023 - Current
- Provided exceptional customer service through active listening and effective communication.
- Resolved customer inquiries using company policies and procedures efficiently.
- Managed high call volumes while maintaining quality standards consistently.
- Assisted team members by sharing knowledge and best practices regularly.
ITS Intern
Rockland County IT Department
08.2022 - Current
- Provide technical support to other County departments.
- Cooperating with coworkers to solve technical issues and troubleshoot.
- Develop work ethics of responsibility and professionalism.
Assistant
Coding Camp
03.2021 - 07.2021
- Organize daily online meetings including check in of daily attendance.
- Prepare the class slides for lecturers and present to students.
- Communicate and befriend students and their parents during work.
Tutor
Pearl River Library
02.2019 - 07.2019
- Use alternate methods to approach different learners to have the best outcome.
- Research and study the materials carefully to avoid making mistakes.
- Being patient and pleasant to learners to make them feel comfortable.
- Being a volunteer during spare time has always been one of my pleasures. I am more than glad to see some of my acquired skills and capacities can be used to help people in the community.
Education
High School Diploma -
Pearl River High School
Pearl River, NY01.2022
Associate of Science - Information Science
Rockland Community College
Suffern, NYSkills
- Bilingual - fluent Mandarin and English
- Proficient in Microsoft Office products
- Capacity to process and analyze documents
- Conflict resolution
- Problem solving
- Team collaboration
Volunteer Experience
Tutor, Pearl River Library, 02/01/19, 07/31/19, Use alternate methods to approach different learners to have the best outcome., Research and study the materials carefully to avoid making mistakes., Being patient and pleasant to learners to make them feel comfortable., Being a volunteer during spare time has always been one of my pleasures. I am more than glad to see some of my acquired skills and capacities can be used to help people in the community.
References
References available upon request.
Timeline
Mentor
Maximus
12.2024 - Current
Call Center Representative
Maximus
06.2023 - Current
ITS Intern
Rockland County IT Department
08.2022 - Current
Assistant
Coding Camp
03.2021 - 07.2021
Tutor
Pearl River Library
02.2019 - 07.2019
High School Diploma -
Pearl River High School
Associate of Science - Information Science
Rockland Community College
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