Lebrea Wallace
American Airlines/ Eulen
Saint Albans ,NY
10
years of professional experience
Dedicated customer service professional with experience in fast-paced environments
handling inquiries, resolving issues, and ensuring customer satisfaction. Highly skilled
in communication, problem-solving, and utilizing technology to streamline processes.
Adept at working collaboratively in team-oriented settings and managing multiple
tasks efficiently.
Work History
Cargo Agent
5 Years- Coordinated cargo handling operations to ensure timely loading and unloading of shipments.
- Monitored compliance with safety regulations during cargo processing activities.
- Assisted in inventory management, tracking shipment statuses using specialized software systems.
- Collaborated with ground crew to streamline cargo movement processes and improve efficiency.
- Trained new staff on operational procedures and safety protocols for cargo handling tasks.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Hostess Supervisor
2 Years 10 Months- Managed hostess team, ensuring seamless guest experiences and optimal table turnover.
- Developed training programs for new hostesses, enhancing service quality and efficiency.
- Oversaw reservation systems, improving accuracy in guest seating arrangements.
- Led weekly staff meetings, fostering collaboration and setting performance expectations.
- Streamlined front-of-house operations, enhancing workflow efficiency during peak hours.
Education
High School Diploma
Tech Sales
Skills
Excellent interpersonal and communication abilities
Strong organizational and problem-solving skills
Tech-savvy
Proficient in handling customer inquiries via phone and chat
Detail-oriented with a focus on accuracy in data entry and documentation
Ability to multitask in high-pressure environments
Experience with scheduling
dispatching
and coordinating logistics
Timeline
Cargo Agent
American Airlines/ Eulen
08.2021 - CurrentRead More
Hostess Supervisor
RAM Catering
02.2017 - 12.2019Read More
Hillcrest Highschool
High School Diploma
Read More
Course Careers
Tech Sales
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