Lech Pierre
Naples,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Secretary/Office Manager
Milien law Practice
07.2022 - Current
- Prepare legal documents for litigation, settlement, and a variety of other projects
- Provided comprehensive legal support for the company, including drafting contracts and assisting in client meetings
- Manage the employee schedule and Payroll
- Experience with Personal Injury, Immigration and Family law.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Transcribed legal documents and phone conversations.
Optometric Assistant
Bright Eyes Vision Care
07.2018 - 07.2022
- Perform pre-examination and ancillary tests prior to the patient seeing the optometrist
- Administrative duties such as taking billing, maintaining inventory and scheduling, Insurance verification, Insurance Claims
- Write Vision therapy reports for children with eye disabilities that need extra time testing in school
- Record patients results on the electronic health system, enter medical Codes,Write vision and medical scripts
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
Claims Representative
Imagenet
Tampa, FL
06.2017 - 07.2018
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Resolved more than 250 claims daily with a ninety-seven percent
- A daily objective is to process 200 claims a daily with a ninety-five percent rate of approval
- Processed Medical and hospital claims dealing with CMS1500 & UB04 forms.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
Dispatcher/Customer Service
AnswerBay USA
Tampa, FL
08.2016 - 07.2017
- Worked with outside vendors and contractors to coordinate customer service claims, and other functions
- Dispatched over 200-300 calls & messages a day daily to Hospitals, trucking companies, Retail stores
- File service claims for customers
- Record messages left after hours for Medical offices, Contact on call physicians for emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Customer Service Representative
Convergys
05.2015 - 08.2016
- Responded to a large number of calls related to product and service inquiries ( technical support, warranty claims, sales, etc.)
- Handled an average of 80-100 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Processed Orders and Payments
- Addressed customer service inquiries in a timely and accurate fashion.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Manager
Culver's
Tampa, FL
08.2014 - 05.2016
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Schedule Employee shifts, Assign employees to departments, Train new employees.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
General Education -
Lely High School
Naples, FL06.2014
Skills
- Word Processing
- Spreadsheets
- Conflict Resolution
- Microsoft Office Proficiency
- Professionalism
- Client Communication
- Critical Thinking
- Office Administration
- Documentation and Recordkeeping
- Call Management
- Organizational skills
- Systems Analysis
Certification
- Google Support Certification, [Google] - Nov 2023-
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Legal Secretary/Office Manager
Milien law Practice
07.2022 - Current
Optometric Assistant
Bright Eyes Vision Care
07.2018 - 07.2022
Claims Representative
Imagenet
06.2017 - 07.2018
Dispatcher/Customer Service
AnswerBay USA
08.2016 - 07.2017
Customer Service Representative
Convergys
05.2015 - 08.2016
Shift Manager
Culver's
08.2014 - 05.2016
General Education -
Lely High School