High School Diploma -
FAITH BAPTIST
Carlsbad, NM07.2008
Sonia Sanchez
Carlscad,NM
Summary
Experienced Office Manager/ Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talentes goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Overview
17
17
years of professional experience
Work History
Office Manager/Secretary/Medical Biller and Coder
New Era Physical Therapy And Industrial Health
Carlsbad, NM
04.2018 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Managed billing calendar and scheduled claims for payments.
- Scanning documentation, uploading to its proper files.
- Quickbooks
- Open Invoice/Ticket
Scheduler
Carlsbad Appliance Center
Carlsbad, NM
04.2017 - 03.2018
- Input data in windows 10 to create updated status reports for quick reference of project progress and deadlines.
- Generated department orders and accompanying documentation.
- Checked prices and calculated totals for accurate invoice processing.
Behavioral Management Specialist
Carlsbad Mental Health
Carlsbad, NM
01.2011 - 11.2017
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Interviewed patient and family to obtain psychosocial history.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
Assistant House Supervisor
Grace House
Carlsbad, NM
03.2009 - 03.2016
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Administered medications subcutaneously, orally and via IV.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Managed application processes for facility certifications with education programs.
Skills
Commercial and Private Insurance
Clerical Support
Financial Documentation
HIPAA Compliance Certification
Multitasking and Organization
Critical Thinking
Billing and Collections Procedures
Information Confidentiality
Teamwork and Collaboration
Time Management
Word Processing
ICD-10
Quick Books
Open Invoice/Ticket
Timeline
Office Manager/Secretary/Medical Biller and Coder
New Era Physical Therapy And Industrial Health
04.2018 - Current
Scheduler
Carlsbad Appliance Center
04.2017 - 03.2018
Behavioral Management Specialist
Carlsbad Mental Health
01.2011 - 11.2017
Assistant House Supervisor
Grace House
03.2009 - 03.2016
High School Diploma -
FAITH BAPTIST