Summary
Work History
Skills
Education
Work Availability
Quote
Timeline
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LECHIA BANKS

LECHIA BANKS

HIGHLAND,IN

Summary

Experienced Customer Service Specialist with experience in the insurance industry responding to customer insurance inquiries and assisting with claims. Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and contributing to company success. Articulate, experienced management skills energetic and results-oriented with exemplary passion for developing relationships, mentoring, cultivating partnerships, and growing businesses. Proficient computer and multi-tasking skills and able to function in fast-paced inbound call center environments. Currently residing in Arizona and available immediately for consideration.

  • State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
  • Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
  • Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
  • Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
  • Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
  • Proactive worker committed to helping [Job title] provide top-notch patient care. Skilled at [Type] treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities.
  • Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certied nusing assistant position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • C
  • Patient-focused nursing assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Work History

CNA

community hospital
Munster, IN
01.2023 - 02.2023
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Supported needs of [Number]+ residents under long-term care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Skills

  • Strong verbal communication skills
  • Efficient customer service expert
  • Customer Complaint Resolution
  • Active listening skills
  • Problem solver/Experienced Trainer
  • Powerful negotiator, persuasive
  • High energy level
  • Empathy
  • Patience
  • Self-motivated, self-starter, self-control
  • Improved system for follow up with unsatisfied customers reducing customer churn by 6%
  • Excellent Mentor skills
  • Ability to admit when don't have answer

Education

No Degree - Nursing

Purdue University Calumet
Hammond, IN
01.2008 - 01.2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

CNA

community hospital
01.2023 - 02.2023

No Degree - Nursing

Purdue University Calumet
01.2008 - 01.2023
LECHIA BANKS