Angela Umlauf
Highland,IN
Summary
Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
LAKE COUNTY 911
08.2023 - Current
- Coordinated emergency response efforts to ensure timely and efficient service delivery.
- Monitored radio communications for real-time updates and resource allocation.
- Trained new dispatchers on operational protocols and software systems.
- Implemented process improvements that enhanced call handling efficiency.
- Managed multi-line phone systems to prioritize incoming emergency calls effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Billing Manager
Accord Chiropractic
04.2022 - 08.2023
- All insurance billing for private practice Chiropractic office, HIPAA compliance, medical billing and claims, answering phones, customer service, claim follow up, insurance verifications
Business Assistant
Hammond Family Dentistry
04.2021 - 04.2022
- Front desk receptionist, customer service, phone answering, scheduling, insurance verification, insurance filing, insurance claims
Chiropractic Assistant/Receptionist
Accord Chiropractic
06.2019 - 04.2021
- Maintaining appointment book
- Customer service/hospitality
- Scheduling new appts
- Taking patient payments/posting payments in patient files
- Answering and directing phone calls
- Answering patient questions
MRO Specialist
American Electric Power (AEP)
10.2018 - 02.2019
- Conducted accurate meter readings to ensure reliable utility billing.
- Diagnosed and resolved service issues during routine inspections.
- Collaborated with maintenance teams to schedule repairs and upgrades.
- Monitored utility consumption trends to identify potential discrepancies.
- Contributed to company cost savings by identifying inaccurate meters requiring replacement or repair.
Family Consultant
Lifeline Youth & Family Services, Inc.
04.2017 - 10.2018
- Developed and implemented individualized family support plans to enhance communication and stability.
- Facilitated workshops on parenting strategies, promoting positive family dynamics and conflict resolution.
- Assessed client needs through comprehensive evaluations, providing tailored resources for improved outcomes.
- Facilitated safe and structured visitation sessions for families, ensuring compliance with legal requirements.
- Observed interactions between parents and children, documenting behaviors to provide accurate reports.
Director of Youth Ministries/IT and Communications
Anderson First United Methodist Church
11.2014 - 09.2016
- Led strategic planning initiatives to enhance community outreach and engagement programs.
- Collaborated with church leadership to develop and implement budgetary frameworks for operational effectiveness.
- Mentored staff and volunteers, fostering a culture of teamwork and continuous improvement within ministry teams.
Para educator
Anderson Community School Corporation
09.2013 - 11.2014
- I worked one-on-one with an autistic student. I helped with daily school routines and coursework, while dealing with behavioral issues of the student. I also helped with other students in a classroom setting.
Summer Student Office Associate
Purdue University Summer Conference Staff
05.2013 - 08.2013
- I directed phone calls on a multi-line phone, took care of any conference participant questions, assist in daily office duties at Cary Quadrangle Residence Hall.
Community Service Volunteer
Mission Trip
05.2013 - 06.2013
- I went with 12 students and 2 staff on a missions trip with LEI (Literacy and Evangelism International) to the Dominican Republic. While there, we helped teach the local population how to read in their native language of Spanish.
- Jarabacoa, Dominican Republic
Office Assistant
Purdue Christian Campus House
12.2011 - 05.2013
- I prepare monthly receipts for donors and help send out support letters for Interns. I help with any office work that needs to be done including: filing, PowerPoint preparation, sorting and recording specific files. QuickBooks experience.
Youth Intern
Anderson First United Methodist Church
05.2012 - 08.2012
- I helped make lesson plans and I chaperoned over-night trips with up to 20 youth, ages 12-18. I helped with yearly planning and event organization. I built personal relationships with the youth and played a mentor role in their lives.
- Facilitated engaging discussions in youth group settings to promote spiritual growth and community building.
- Assisted in planning and executing events tailored for diverse youth demographics, enhancing participation and engagement.
Education
Bachelors - Anthropology
Purdue University
West Lafayette, IN01.2013
Skills
- Customer Service
- Phone Systems
- 60 wpm typing
- Active listening
- Decision-making
- Computer Skills
- Front Office
- HIPPA knowledge and compliance
- Medical Office Experience
- Classroom Experience
Assessments
- Attention to Detail, Highly Proficient, 05/19
- Personality: Hard-Working, Highly Proficient, 05/19
- Intermediate Word Processing with Microsoft Word, Proficient, 04/19
- Data Entry, Highly Proficient, 04/19
- Administrative Support, Expert, 05/20
- Customer Focus & Orientation, Highly Proficient, 07/20
- Customer Service, Highly Proficient, 06/20
- General Manager (Hospitality), Highly Proficient, 10/20
- Medical receptionist skills, Expert, 12/20
- Work style: Conscientiousness, Highly Proficient, 05/19
- Scheduling, Highly Proficient, 01/21
- Administrative assistant/receptionist, Highly Proficient, 10/20
- Customer focus & orientation, Familiar, 11/21
- Spreadsheets with Microsoft Excel, Proficient, 11/21
- Front desk agent (hotel), Expert, 01/21
Personal Information
Authorized To Work: US
Certification
- EMD - Emergency Medical Dispatch
- EPD- Emergency Police Dispatch
- EFD- Emergency Fire Dispatch
- Quality Assurance- Q
- ETC- Emergency Telecommunications
- NIMS 100
- NIMS 200
- NIMS 700
- NIMS 800
- NCIC/IDACS
- CPR
Timeline
Dispatcher
LAKE COUNTY 911
08.2023 - Current
Billing Manager
Accord Chiropractic
04.2022 - 08.2023
Business Assistant
Hammond Family Dentistry
04.2021 - 04.2022
Chiropractic Assistant/Receptionist
Accord Chiropractic
06.2019 - 04.2021
MRO Specialist
American Electric Power (AEP)
10.2018 - 02.2019
Family Consultant
Lifeline Youth & Family Services, Inc.
04.2017 - 10.2018
Director of Youth Ministries/IT and Communications
Anderson First United Methodist Church
11.2014 - 09.2016
Para educator
Anderson Community School Corporation
09.2013 - 11.2014
Summer Student Office Associate
Purdue University Summer Conference Staff
05.2013 - 08.2013
Community Service Volunteer
Mission Trip
05.2013 - 06.2013
Youth Intern
Anderson First United Methodist Church
05.2012 - 08.2012
Office Assistant
Purdue Christian Campus House
12.2011 - 05.2013
Bachelors - Anthropology
Purdue University