Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Sandra F Shufford

Merrillville,IN

Summary

Experienced professional looking to gain experience in the field of Mental Health Counseling.

Experienced with comprehensive family and individual support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist in navigating complex challenges. Knowledge of community resources and case management to ensure individuals and families receive holistic support.

Overview

7
7
years of professional experience

Work History

911 Dispatcher

Lake County 911
05.2021 - Current
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Family Support Specialist

Mental Health America
09.2021 - 04.2022
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
  • Established trusting relationships with clients, fostering a supportive environment conducive to growth and change.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.

Custody Officer

Lake County Community Corrections
03.2018 - 04.2022
  • Developed rapport with residents, fostering mutual respect that contributed to overall facility stability.
  • Contributed to a secure environment through consistent adherence to established policies and regulations.
  • Minimized conflicts within the facility by effectively mediating disputes between residents.
  • Provided counseling and guidance to inmates to boost wellbeing.

Residential Aide

Recovery Works
03.2021 - 05.2021
  • Assist in maintaining a safe and therapeutic treatment environment that meets the physical, emotional, and personal needs of program clients
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Document in mental charts and incident all behaviors, interventions and health concerns each shift

Education

Master of Arts - Clinical Mental Health Counseling

The Chicago School of Professional Psychology
Chicago, IL
05-2026

Bachelor of Arts - Psychology

Indiana University Northwest
05-2021

Skills

  • Active listening
  • Empathy
  • Compassion
  • Adaptability
  • Motivational interviewing
  • Trauma-informed care
  • Attention to detail
  • Problem-solving abilities
  • Effective communication
  • Relationship building

Key Qualifications

  • Attention to detail
  • Excellent communication skills
  • Ability to stay calm and focused under high pressure situations
  • Extensive computer skills

Timeline

Family Support Specialist

Mental Health America
09.2021 - 04.2022

911 Dispatcher

Lake County 911
05.2021 - Current

Residential Aide

Recovery Works
03.2021 - 05.2021

Custody Officer

Lake County Community Corrections
03.2018 - 04.2022

Master of Arts - Clinical Mental Health Counseling

The Chicago School of Professional Psychology

Bachelor of Arts - Psychology

Indiana University Northwest

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Sandra F Shufford