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Lechrisha Hall
Hurricane,WV
Work Preference
Summary
Dependable and results driven customer service professional with over 10 years of experience in face to face and remote customer support environments. Proven track record in conflict resolution, team leadership and efficient problem solving. De-escalation expert with prior call center experience and a strong background in retail management. Equipped with a dedicated quiet home office setup and eager to deliver exceptional support in a full time remote role.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Store Manager
Dollar Tree Stores
Lexington, KY
05.2021 - Current
- Oversaw daily store operations, ensuring high levels of customer satisfaction and a welcoming shopping environment.
- Resolved complex customer complaints and inquiries with patience and professionalism.
- Managed, trained and motivated a team of associates to meet sales goals and maintain service standards.
- Handled cash management, inventory tracking, administrated reporting and established schedules for associates.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Head Bartender
Jabos Bar and Grill
Hazard, KY
09.2018 - 02.2021
- Provided fast, friendly and personalized service to a high volume of guests in a fast paced environment.
- Anticipated customer needs, balanced multiple tasks simultaneously and managed cash and credit transactions accurately.
- Utilized strong interpersonal skills to diffuse tense situations and maintain a positive atmosphere.
- Supervised bar operations, ensuring adherence to safety and quality standards.
- Trained and mentored junior bartenders in mixology techniques and customer service excellence.
Call Center Support Specialist
Sykes Enterprises, Incorporated
Hazard, KY
01.2014 - 03.2018
- Handled a high volume of inbound customer inquiries regarding account setups, billing and troubleshooting.
- Consistently met or exceeded key performance indicators (KPIs), including Average Handle Time(AHT) and Customer Satisfaction (CSAT) scores.
- Documented customer interactions accurately within the company database system.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Delivered personalized solutions by understanding each caller''s unique situation and adapting responses accordingly.
Cashier
IGA Grocery Store
07.2012 - 10.2014
- Delivered excellent face to face customer service during checkout, ensuring accuracy in cash handling and point of sale operations.
- Assisted customers with questions regarding products, pricing and store policies.
- Maintained a clean, organized and efficient front end workspace.
- Handled cash, credit, and digital payments efficiently to ensure smooth transactions.
Nurse Aide
Nim Henson Geriatric Center
Jackson, KY
10.2007 - 03.2012
- Provided compassionate, high quality care and daily assistance of residents.
- Demonstrated strong active listening and empathy to understand residents needs and communicate them effectively to medical staff.
- Maintained strict confidentiality and handled high stress environments with composure.
- Monitored vital signs and reported changes to nursing staff promptly for timely interventions.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Associate of Arts - Arts
Hazard Community And Technical College
Hazard, KYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Cash management
- Inventory control
- Employee scheduling
- De-escalation expert with prior call center experience
- Team Leadership and Training
- Billing and Order Processing
- Strategic thinker
Certification
Nurse aid license
Timeline
Store Manager
Dollar Tree Stores
05.2021 - Current
Head Bartender
Jabos Bar and Grill
09.2018 - 02.2021
Call Center Support Specialist
Sykes Enterprises, Incorporated
01.2014 - 03.2018
Cashier
IGA Grocery Store
07.2012 - 10.2014
Nurse Aide
Nim Henson Geriatric Center
10.2007 - 03.2012
Associate of Arts - Arts
Hazard Community And Technical College