Lecole Johnson
Customer Care Specialist
Henderson,NV
Summary
Versatile professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
4
4
years of professional experience
Work History
School Bus Driver
Dekalb County Schools
01.2025 - 03.2026
- Implemented structured systems to ensure punctual departures at every stop.
- Facilitated safe boarding and exiting of students to minimize safety concerns.
- Maintained punctual passenger transport along assigned routes under stringent time constraints.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Member Care Specialist (Remote)
Concentrix
07.2025 - 11.2025
- Provided expert guidance on product offerings and services, ensuring members made informed decisions tailored to their needs.
- Enhanced organization's reach by effectively marketing offerings through diverse platforms.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Displayed unwavering commitment to maintaining a high level of confidentiality and professionalism throughout all interactions with members, earning their trust as a reliable resource.
- Exceeded performance metrics consistently, demonstrating a strong commitment to exceeding member expectations.
- Strengthened relationships with members by maintaining regular communication and offering personalized assistance.
Audit Clerk
Robert Half
11.2023 - 03.2024
- Reviewed figures, postings and paperwork for accuracy, integrity, and compliance.
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review.
- Created daily operating report highlighting total and area-specific revenue.
- Collected daily cashier envelopes for review as part of comprehensive daily auditing routine.
- Delivered supporting documentation for records changes directly to auditor for analysis.
- Researched cash variances, investigated root causes and corrected problems with detail-oriented approach.
Customer Advocate (Remote)
Delta Dental
04.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Delivered efficient support during peak times, guaranteeing swift customer assistance.
- Implemented a proactive approach in anticipating potential problems, preventing escalations and negative feedback from customers.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Documented customer concerns and inquiry resolutions in internal computer system.
General Manager
Premier Kings
10.2021 - 03.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10-2019
Skills
Customer relationship management (CRM)
Workflow management
Administrative support
Customer relations
Commercial driving
Effective communication skills
Passenger safety management
Verbal and written communication
Timeline
Member Care Specialist (Remote)
Concentrix
07.2025 - 11.2025
School Bus Driver
Dekalb County Schools
01.2025 - 03.2026
Audit Clerk
Robert Half
11.2023 - 03.2024
Customer Advocate (Remote)
Delta Dental
04.2023 - 10.2023
General Manager
Premier Kings
10.2021 - 03.2023
Bachelor of Science - Health Administration
University of Phoenix