Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY CARTER

Zanesville

Summary

Motivated Manager with 15 years of experience in retail. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during 2-year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit. Talented operations management professional with extensive experience in business ownership and success in fulfilling role of chief operating officer. Skilled in creating business plan covering risk mitigation, business development, and competitor assessments. History of successfully launching new businesses and overcoming problems and obstacles to generate revenue and expand operations. Apply technology to launch business development strategies. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in Business management and offering top-notch abilities. Motivated to continue to learn and grow as business professional. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

11
11
years of professional experience

Work History

School Bus Driver

Maysville Local Schools
Zanesville, OH
08.2022 - Current

Assistant Store Manager

Spirit Halloween
Zanesville, OH
04.2017 - 10.2017
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
  • Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
  • Implemented and supervised maintenance and sanitation standards for equipment and instruments.
  • Increased revenue and reduced risk by enforcing company policies and improving operations.
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Coordinated and supervised activities of team members to consistently meet customers' needs.

Assistant Store Manager

Murphy USA
Zanesville, OH
06.2015 - 01.2016
  • Implemented and supervised maintenance and sanitation standards for equipment and instruments.
  • Identified areas for expansion by analyzing market, consumer trends, and competition.
  • Increased employee job satisfaction with hands-on, motivational approaches.
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
  • Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
  • Resolved problems, provided open communication, and recommended discipline and terminations.
  • Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.

Education

Associates of Applied Business - Business, Accounting, etc

Zane State College
Zanesville, OH

Bus Management - Real Estate

Zane State College
Zanesville, OH

Skills

  • Staff management
  • Inventory control
  • Strategic planning
  • Human resources
  • Training and development
  • Customer service
  • Revenue growth
  • Team building and leadership
  • Employee training and development
  • Product promotion
  • Manage operations
  • Money handling
  • Customer relationship management (CRM)
  • Sales strategies
  • Financial management
  • Retail operations

Timeline

School Bus Driver

Maysville Local Schools
08.2022 - Current

Assistant Store Manager

Spirit Halloween
04.2017 - 10.2017

Assistant Store Manager

Murphy USA
06.2015 - 01.2016

Associates of Applied Business - Business, Accounting, etc

Zane State College

Bus Management - Real Estate

Zane State College