Racquel Caldwell
Houston,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand by meeting team and company goals with a focus of outstanding customer relation.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Goldstar Transit
2023.09 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Provided a positive environment for 60-75 students during transportation, fostering respectful interactions and promoting good behavior.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Design Center Manager
Kb Home
2014.08 - 2022.06
- Established performance goals for 8-10 employees and provided feedback on methods for reaching those milestones
- Researched design trends, technology and processes and directed work of design team
- Established an inviting showroom environment that showcased the latest design trends and captured potential clients'' interests.
- Set aggressive targets for employees to drive company success and strengthen motivation
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
Team Lead
Medifast Weight Control Center
2010.02 - 2014.07
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Trained new team members by relaying information on company procedures and safety requirements
- Built strong relationships with customers through positive attitude and attentive response
- Audited 10-20 consultant and administration team performance and compliance with corporate guidelines and best-practice standards
Education
Bachelor of Science - Political Science
California State University - Northridge
Northridge, CA06.1992
Skills
- Professional Commercial Driving
- Operations Management
- Complex Problem-Solving
- Effective Communication
- Professionalism and Punctuality
- Stress Management Abilities
- Staff Management
- Team Collaboration
- Verbal and written communication
- Emergency Procedures Familiarity
- Student Behavior Management
- Quality Assurance
- Digital Transformation
- Mentoring and training
Accomplishments
- Supervised team of 10-25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased closing production through effectively helping with reducing cycle time from sale to start.
- Process Improvement - Created new departmental procedures manual. Assessed organizational training needs.
- Documented and resolved customer complaints regarding product offerings which led to increased customer satisfaction scores.
- Achieved a 97% Customer Satisfaction score by effectively helping Consultants with timely communications.
Licensing
- Commercial Drivers License - Class B CDL
Timeline
School Bus Driver
Goldstar Transit
2023.09 - Current
Design Center Manager
Kb Home
2014.08 - 2022.06
Team Lead
Medifast Weight Control Center
2010.02 - 2014.07
Bachelor of Science - Political Science
California State University - Northridge
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