Lecretia Page
Southern Pines,NC
Summary
Results-driven professional with 4 years of experience in processing and closing residential mortgage applications. Proven ability to manage complex processes, coordinate with multiple parties, and ensure all deadlines are met. Skilled in organization, communication, and problem-solving. Meticulous, conscientious and methodical in approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
CrossCountry Mortgage, LLC
02.2020 - 04.2024
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
- Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
- Analyzed transaction data periodically to identify areas for improvement, leading to better performance and increased client satisfaction.
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
- Contributed to increased sales figures by efficiently managing high volumes of real estate transactions simultaneously.
Legal Affairs Representative
Vanderbilt Mortgage And Finance
07.2017 - 07.2019
- Litigate with attorneys across multiple states for replevin and foreclosure action
- Communicate effectively with customers to determine plan of action for severe delinquency
- Provide team member support for escalated calls to resolve issues
- Train fellow team members on specialized state laws and procedures
Education
Bachelor of Science - Exercise Science
Maryville College
Maryville, TN05.2017
Skills
- Client Relationship Building
- Deadline Management
- Attention to Detail
- Critical Thinking
- Financial Analysis
- Regulatory Compliance
Certification
NMLS #1958246
Timeline
Transaction Coordinator
CrossCountry Mortgage, LLC
02.2020 - 04.2024
Legal Affairs Representative
Vanderbilt Mortgage And Finance
07.2017 - 07.2019
Bachelor of Science - Exercise Science
Maryville College