Leda Robinson
Oak Park,MI
Summary
Hospitality and customer service professional with experience in fast-paced restaurant environments, guest relations, and business ownership. Skilled in delivering attentive service, managing multiple priorities, and creating welcoming experiences for guests. Known for professionalism, strong communication, adaptability, and a commitment to exceptional service.
Overview
10
10
years of professional experience
Work History
Server
Hidaway Kitchen & Bar
Southfield, Michigan
06.2025 - 10.2026
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Took food and drink orders accurately for dine-in guests.
- Delivered dishes and beverages promptly from kitchen and bar.
- Checked tables and refilled drinks to ensure guest satisfaction throughout service shifts.
- Communicated guest requests clearly with kitchen and bar staff.
- Greeted guests and presented menus in restaurant and bar setting.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new servers by demonstrating service techniques, fostering team efficiency and consistency.
Server
We've Got Brunch
West Bloomfield, Michigan
08.2024 - 04.2025
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Lash Artist
Self-employeed
Southfield, Michigan
12.2019 - Current
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Maintained a clean and sanitary workspace in accordance with health regulations.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Maintained accurate records of client visits and services performed. of client visits and updated customer profiles accordingly.
- Maintained inventory of all supplies needed for lash services.
- Demonstrated knowledge of different types of lashes available for application.
Cashier
Bucharest Grill
Detroit, Michigan
08.2016 - 11.2020
- Processed cash, card, and mobile payments, ensuring accurate transactions at Bucharest Grill registers
- Packaged takeout orders, verifying item accuracy to enhance customer satisfaction
- Restocked front counter supplies and maintained a clean checkout area to promote a welcoming environment
- Welcomed guests upon arrival and answered menu questions with courteous service
Education
High School Diploma -
Cass Technical High School
Detroit, MI06-2017
Skills
- Guest Relations & Hospitality
- Food & Beverage Service
- Cash Handling & Payment Processing
- Team Collaboration
- Upselling & Menu Recommendations
- Multitasking & Time Management
- Conflict Resolution
- Staff Training
- Attention to Detail
- Client Relationship Management
Timeline
Server
Hidaway Kitchen & Bar
06.2025 - 10.2026
Server
We've Got Brunch
08.2024 - 04.2025
Lash Artist
Self-employeed
12.2019 - Current
Cashier
Bucharest Grill
08.2016 - 11.2020
High School Diploma -
Cass Technical High School