Motivated individual with a solid background in security and technical expertise. Ready to bring a strong work ethic and attention to detail to a new opportunity. Excited to expand skills and support safety and operational efficiency in a different setting.
Google – Technical Support Fundamentals
• Gained a broad understanding of IT roles and responsibilities, including hardware, software, and troubleshooting principles
• Learned how computers work, how the internet functions, and how to provide effective technical support
• Built foundational skills in customer service, ticketing systems, and user communication
Google – Operating Systems and You: Becoming a Power User
• Explored core concepts of Windows and Linux operating systems including system architecture and file management
• Practiced command-line tools to manage users, files, and processes efficiently
• Developed skills in configuring systems, installing software, and managing permissions
Google – System Administration & IT Infrastructure Services
• Studied large-scale infrastructure and services such as cloud computing, data recovery, and directory services
• Gained hands-on experience managing physical and virtual machines, and automating administrative tasks
• Learned how to maintain reliable and secure systems through patching, configuration, and performance monitoring
Google – Foundations of Computer Networking
• Developed a solid foundation in networking concepts including TCP/IP, DNS, DHCP, and VPNs
• Gained experience with common networking hardware and protocols, and their role in modern IT environments
• Learned how to set up and troubleshoot basic network configurations in real-world scenarios
Google – Foundations of Data
• Learned the data analysis process including ask, prepare, process, analyze, share, and act
• Gained hands-on knowledge of data types, data structures, and best practices for cleaning and organizing data
• Developed structured thinking and basic skills in spreadsheets (Excel/Google Sheets) for data-driven decisions
CompTIA Security+ Certification
• Built a foundation in cybersecurity principles including risk management, network security, and incident response
• Studied real-world scenarios to understand threats, vulnerabilities, and mitigation strategies
• Demonstrated knowledge of compliance frameworks, secure architecture, and access control best practices