Paula Raymond Robinson
Lancaster,Tx
Summary
Degreed Professional with comprehensive experience in legal support, poised for impactful contributions in fast-paced legal environment. Expertise in document preparation, case management, and client communication. Strong focus on team collaboration and achieving results, adaptable to changing priorities. Reliable and efficient, equipped with organizational skills, confidentiality, and proactive approach to problem-solving.
Overview
15
15
years of professional experience
Work History
Legal Secretary
Shelby Law Firm
01.2025 - Current
- Maintained and organized legal documents, ensuring accuracy and compliance with firm standards.
- Assisted in drafting legal documents and correspondence
- Implemented electronic filing systems to streamline document retrieval processes.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed scheduling and coordinated appointments for legal team efficiencies.
- Fundraising for Attorney as a Political Office Candidate
- Communicated with clients and external parties, facilitating effective case management.
- Developed process improvements that enhanced overall office productivity and service delivery.
- Supported attorneys in trial preparations through research, evidence organization, and exhibit creation.
- Created and maintained Collection process to ensure accounts are paid before scheduled Court dates.
UBER Driver
UBER Technologies, Inc
11.2023 - Current
- Consistently maintained a 4.9 Star Rating, and 94% Acceptance Rate
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients
- Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality
- Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines
- Maintained a high level of professionalism while representing the company during interactions with clients
- Delivered exceptional customer service by ensuring timely and safe rides for passengers.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Startup Founder
Blue Sky Home Partners (Same as Medical Systems International)
10.2019 - 11.2025
- Provide professional property & client management services. Key responsibilities include:
* Excellent management of clients and maintenance of their living quarters.
* Closely monitor objectives, such as monthly invoice payments, client capacity rates, caregiver utilization rate, daily patient progress report completion, contractor management, customer service quality, and security safeguards.
* Actively holding subordinate staff accountable for fulfilling their job responsibilities and achieving agency goals.
* Meeting with Health & Human Services Management Representatives, city officials, Patients and their family members, and business partners to resolve client concerns.
* Preparing information, reports, and recommendations for owners' of Home Health Care facilities, family members responsible for patient care, City Officials, and attending meetings representing Caring for the Elderly
* Assisting in the design and tracking of the department's progress in attaining goals, objectives, key performance indicators, and performance timelines.
* Evaluating the effectiveness of department procedures. - Fostered relationships with investors, securing funding for growth initiatives.
- Established key performance indicators to measure operational efficiency and effectiveness.
- Developed business strategies that enhanced market positioning and customer engagement.
- Spearheaded marketing campaigns that increased brand visibility and customer acquisition.
- Drove product development from concept to launch, ensuring alignment with customer needs.
Startup Founder
Medical Systems International (Same as Blue Sky Home Partners. Company Restructured)
09.2010 - 09.2019
- Learn everything there is to know about the business, develop and strengthen relationships with client leadership teams, and establish solid partnerships with HR, finance, P&L, and centers of excellence (COEs).
- Support talent strategies, assist and collaborate with HR colleagues in operations, diversity and inclusion, employee relations, pay and benefits, talent acquisition, and organizational effectiveness.
- Together with the division and matrix leadership, COE, and regional/division HR business leadership, identify trends, risks, and opportunities within the company and create solutions.
- Give leadership advice on innovative concepts and successful methods in the fields of hiring, evaluation, training, pay, strategy, onboarding, employee engagement and retention, organizational effectiveness, change management, and communications.
- Analyze and succinctly convey information to the management team to facilitate sound decision-making and business expansion. Provide business insight through data analysis, research and benchmarking
- Reinforce a culture of expansion, creativity, and measured risk-taking by utilizing human capital strategy, tools, and procedures to play a crucial change leadership role in the company's transformation.
- Developed and implemented HR strategies aligned with organizational goals.
- Led talent management initiatives to enhance employee engagement and retention.
- Analyzed HR metrics to drive data-informed decision-making processes.
- Additional Responsibilities:
* Develops evaluation tools and carefully monitors 1099 contractors
* Develop Corporate SOP and monitor terms and conditions of all contracted services.
* Coordinates and works cooperatively with other departments.
* Assists in grant writing for various funding opportunities.
* Determine business impact by tracking a combination of clinical, operational and financial key performance indicators, and inproving the quality of life and length of life for our clients.
* Develops and maintains project timelines and milestones.
* Develope Annual and Five-Year Plan and Disaster Preparedness Plan via training through Vanguard Emergency Management
* Prepares agency records for external and internal State audits and inspections.
* Supports the relationship between constituent population by demonstrating professional, prompt, courteous, and cooperative behavior when interacting with clients, visitors, and staff.
* Demonstrates considerable ability to work independently, lead a team of housing professionals, deliver quality customer service, and attain excellence with minimal supervision.
Para-Professional
Kelly Services Para-Professional
08.2016 - 06.2018
- School Background Clearance
- Certified to teach as Substitute Teacher in Public, Private & Charter Schools
- Strong Organizational Skills
- Document teaching and student progress/activities/outcomes
- Implementing district approved curriculum
- Provide feedback to students, parents and administration regarding student progress, expectations, goals, etc.
- Develop lesson plans and instructional materials
- Evaluate and assess curriculum, and participate in faculty meetings
- Continue to acquire professional knowledge and learn of current developments in the educational field
- Organize and maintain a system for accurate and complete record-keeping & grading
- Perform additional related tasks assigned by the Principal and other central office Admin.
Education
Masters of Law - Masters Of Law
Washington University School of Law
St. Louis, Mo01-2026
No Degree - Counseling
Amen University
Las Colinas, Tx01.2024
Paralegal Certification - Law
Miami University
Miami, FL02.2023
Certified Caregiver - Caregiver
National Caregiver Association
Online06.2022
Contract Law - Contract Law
Harvard University
Boston, MA08.2020
Certificate - Vanguard Emergency Management For Inspections
University Learning Management System
Winchester, VA10-2017
Para-Professional Teacher Training - Education
Teacher Match For Substitute Educators
Dallas, Texas03-2017
Bachelor of Science - Business Management
Dallas Baptist University
Dallas, Texas, TX08-2001
Skills
- Strong organizational skills
- Customer service excellence
- Proficient time management
- Structured file maintenance
- Effective at prioritizing concurrent responsibilities
- Scheduling and managing appointments
- Court filing
- Efficient multi-tasker
- Calendar management
- Phone etiquette
Affiliations And Volunteer Service
- The Shelby Law Firm, Legal Researcher, 2010-08-01, 2024-12-01, Provided legal research and organizational support, Conducted initial assessments and gathered information, Maintained confidential information and e-filed documents
- Keeping Families Connected, Grant Researcher/Writer, Identified and researched potential corporate and foundation donors
- National Association for Female Executives, Www.NAFE.com
- Kissie Jones Campaign, Volunteer, Www.kissiejones4districtclerk.com
- Bishop Lynch School of Performing Arts, Volunteer, Www.Bishoplynch.org
- Desoto Dialog & Dining, Www.Desotodininganddialogue.org
- Desoto High School, Volunteer, Www.Desotohighschool.org
- Keeping Families Connected, Www.Keepingfamiliesconnected.com
- SHRM, 2016, 2023, Www.SHRM.Org
Timeline
Legal Secretary
Shelby Law Firm
01.2025 - Current
UBER Driver
UBER Technologies, Inc
11.2023 - Current
Startup Founder
Blue Sky Home Partners (Same as Medical Systems International)
10.2019 - 11.2025
Para-Professional
Kelly Services Para-Professional
08.2016 - 06.2018
Startup Founder
Medical Systems International (Same as Blue Sky Home Partners. Company Restructured)
09.2010 - 09.2019
Masters of Law - Masters Of Law
Washington University School of Law
No Degree - Counseling
Amen University
Paralegal Certification - Law
Miami University
Certified Caregiver - Caregiver
National Caregiver Association
Contract Law - Contract Law
Harvard University
Certificate - Vanguard Emergency Management For Inspections
University Learning Management System
Para-Professional Teacher Training - Education
Teacher Match For Substitute Educators
Bachelor of Science - Business Management
Dallas Baptist University