Reshena Thomas Lovings
Lancaster,TX
Summary
Results-driven professional with extensive experience in the healthcare revenue cycle. Skilled in payment posting, insurance verification, and discrepancy resolution. Committed to improving accuracy and efficiency, with a strong focus on customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Payment Posting Specialist
Pathway Healthcare
03.2024 - Current
- Processed payment transactions accurately within electronic health record systems.
- Verified insurance information to ensure proper payment posting and billing compliance.
- Resolved discrepancies in payment records through detailed research and communication with payers.
- Collaborated with billing department to streamline payment reconciliation processes.
- Maintained up-to-date knowledge of payer policies and procedures to enhance accuracy in postings.
- Documented and reported trends in payment discrepancies for management review and action planning.
Revenue Cycle Specialist
Behavioral Health Group
07.2023 - 01.2024
- Reduced outstanding account balances by implementing effective collection strategies.
- Optimized revenue cycle, implementing effective strategies for claims management and reimbursement.
- Ensure accurate and timely submission of claims to Medicare, Medicaid, and commercial insurers
- Proactively follow up with insurance companies and other payers to ensure timely resolution of unpaid claims
Medical Collections Specialist
Fresenius Medical Center
11.2019 - 05.2023
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Reviewed and processed insurance claims to ensure compliance with regulations.
- Collaborated with healthcare providers to verify patient information for accurate billing.
- Led initiatives to streamline collections processes, improving overall efficiency.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
Reconciliation Analyst
Parallon
01.2015 - 11.2019
- Analyzed financial discrepancies to ensure accurate reconciliation of accounts.
- Developed and implemented process improvements to enhance efficiency in reconciliation tasks.
- Collaborated with cross-functional teams to resolve complex financial issues effectively.
- Reduced financial discrepancies through diligent research and prompt resolution of outstanding items.
- Prepare reports for management for transaction trends and help improve posting errors
- Assist payment department with posting of checks, and credit card payments
- Posting of charges, payments, adjustments and related activities in EHR
Education
High School Diploma -
South Oak Cliff HS
Dallas, TX05-1998
Skills
- HIPAA compliance
- Accuracy and speed
- Payment reconciliation
- Insurance verification
- Follow-up skills
- Customer service
- Attention to detail
- Multitasking and organization
- Team collaboration
- Decision-making
Timeline
Payment Posting Specialist
Pathway Healthcare
03.2024 - Current
Revenue Cycle Specialist
Behavioral Health Group
07.2023 - 01.2024
Medical Collections Specialist
Fresenius Medical Center
11.2019 - 05.2023
Reconciliation Analyst
Parallon
01.2015 - 11.2019
High School Diploma -
South Oak Cliff HS