Michelle Kiefer
Posting Specialist
Mt. Pleasant,Utah
Summary
Motivated professional familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures.
Overview
10
10
years of professional experience
Work History
Payment Posting Specialist
Revere Health
Provo, Utah
10.2021 - 11.2025
- Properly post credits from patient payments and HSA companies to the correct invoices.
- Posting refunds to be returned to patients, Health Savings Accounts, Flexible Savings Accounts, Attorney or Charity overpayments.
- Make sure that the credit can be transferred to different invoices in the patient's account if possible.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Billing Representative
Revere Health
Provo, Utah
06.2019 - 10.2021
- Answer billing calls from patients, insurance companies and attorney offices.
- Help patients understand their billing statements and Explanation of Benefits with claims and denials from their insurance company.
- Take patient payments, set up patient payment plans.
- Mailed statements to patients.
- Transferred calls to other departments in the clinic.
- Update patient charts in multiple computer programs.
Senior Assistant Manager
Security Finance
03.2016 - 04.2018
- Provided courteous customer service.
- Receive loan payments and post to customer accounts.
- Prepare and process loan applications; close approved loans.
- Perform collection activities on delinquent accounts both written and verbal communication.
- Maintain accurate filing and record keeping.
- Maintain cash drawer accuracy and security.
- Prepared and handled office deposits.
- Maintained accurate checkbook balance.
- Prepare and assemble reports for remittance and branch record keeping.
Education
High School -
Wasatch Academy
Mt. Pleasant, Ut06.1982
Skills
- Athena Medical Systems and Allscripts
- Phreesia payment portal
- TouchWorks
- Medicare fraud compliance
- HIPAA compliance
- Bloodborne pathogens
- OSHA regulations
- Adaptability and willingness to learn
- Responsibility and reliability
- Active listening skills
- Effective communication
- Empathy and understanding
- Decision-making abilities
- Attention to detail
- Time management expertise
Affiliations
- Utah State Bookmobile Board
- Cub and Boy Scouts of America
Timeline
Payment Posting Specialist
Revere Health
10.2021 - 11.2025
Billing Representative
Revere Health
06.2019 - 10.2021
Senior Assistant Manager
Security Finance
03.2016 - 04.2018
High School -
Wasatch Academy