Summary
Work History
Education
Skills
Timeline
pwb

LeDeana Hallman

Colorado springs ,Co

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Reliable employee seeking work from home position. Offering excellent communication and good judgment.

Work History

Cashier Team Lead

711 Gas Station
Colorado springs, Co
10 2023 - Current
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Collaborated with management to develop strategies for improving the overall shopping experience.

Overnight Stocker

Kum & Go
Colorado springs Co
12 2021 - 10 2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Caregiver, Special Needs

Hope services
Colorado springs Co
12 2021 - 01 2023
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Overnight Stocker

King Soopers
Colorado springs Co
09 2019 - 12 2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

Security Officer

C.O.P.S security
Colorado springs Co
03 2017 - 09 2019
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Education

Grandview High School
06.2005

Qmap -

Online

Skills

  • Opening and closing procedures
  • Report generation
  • Merchandise zoning
  • Cashier training
  • Merchandising guidelines
  • Procedure enforcement
  • Safety rules
  • POS systems
  • Money handling
  • Point of sale operation
  • Wire Transfers
  • Currency counting
  • Cash Handling
  • Product knowledge
  • Purchase assistance
  • Security Monitoring
  • Inventory management
  • Cash register systems
  • Product and service sales
  • Customer assistance
  • Identification checks
  • Cash register operation
  • Till counting
  • Technical Support
  • Complaint resolution
  • Stocking and replenishing
  • Money handling abilities
  • POS systems expert
  • Warehousing functions
  • Retail materials management
  • Drawer management
  • Refund handling
  • Payment collection
  • Order taking
  • Cash drawer management

Timeline

Cashier Team Lead

711 Gas Station
10 2023 - Current

Overnight Stocker

Kum & Go
12 2021 - 10 2023

Caregiver, Special Needs

Hope services
12 2021 - 01 2023

Overnight Stocker

King Soopers
09 2019 - 12 2021

Security Officer

C.O.P.S security
03 2017 - 09 2019

Grandview High School

Qmap -

Online

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LeDeana Hallman