Ledja Babasuli
Birmingham,MI
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
13
13
years of professional experience
Work History
Data Entry Supervisor
Avaneer Dental Studio
11.2024 - 04.2025
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
Golf Course Attendant
Bloomfield Hills Country Club
04.2024 - 10.2024
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
Patient Access Coordinator
University Dental Group
08.2023 - 03.2024
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Patient Access
Saint Vincent Hospital
01.2021 - 07.2023
- Register patients and verify insurance information accurately and efficiently
- Demonstrate patience and politeness towards patients and their families
- Collaborate effectively with other healthcare professionals
- Maintain a respectful and professional attitude towards patients and colleagues
- Consistently arrive on time for scheduled shifts
- Provide support to coworkers as needed
Food Server
Garden Fresh
01.2016 - 12.2020
- Consistently provide exceptional customer service
- Demonstrate a commitment to maintaining a clean and sanitary environment
- Proactively learn the work tasks of colleagues
- Effectively communicate with customers
Quality Assurance
Call Center IDS
01.2012 - 12.2015
- Possess strong listening skills
- Experienced in analyzing the quality of operator performance
- Proactive in providing feedback and advice to operators
- Committed to maintaining high standards of customer service
Education
General studies, Radiology Program -
Bucks Community College
Newtown, PA12.2021
General studies, No degree -
Quinsigamond Community College
Worcester, MA01.2018
High School Diploma -
Hoteleri-Turizem
Albania06.2014
Skills
Computer Proficiency
Strong Work Ethic
Punctual and Reliable
Data Entry
Customer Relations
Dental Terminology
Appointment Scheduling
Insurance Verification
Languages
Albanian
Native or Bilingual
Italian
Professional Working
Spanish
Professional Working
Timeline
Data Entry Supervisor
Avaneer Dental Studio
11.2024 - 04.2025
Golf Course Attendant
Bloomfield Hills Country Club
04.2024 - 10.2024
Patient Access Coordinator
University Dental Group
08.2023 - 03.2024
Patient Access
Saint Vincent Hospital
01.2021 - 07.2023
Food Server
Garden Fresh
01.2016 - 12.2020
Quality Assurance
Call Center IDS
01.2012 - 12.2015
General studies, No degree -
Quinsigamond Community College
General studies, Radiology Program -
Bucks Community College
High School Diploma -
Hoteleri-Turizem
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