Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Thiago Toselli

Fort Lauderdale,FL

Summary

Adaptable document controller offering background in process improvements and document preparation. Dependable professional with exceptional customer service and computer talents. Proficient in using independent decision-making skills and sound judgement to positively impact a company success, Im dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Data Entry Supervisor

Quest Healthcare Solutions
Coral Springs, FL
12.2022 - 09.2024
  • Managed a team of data entry personnel and monitored their performance.
  • Responded quickly to customer inquiries relating to any issues they may have encountered with their online accounts.
  • Trained new employees on how to use different computer applications related to entering data accurately.
  • Reviewed errors in data entries made by staff members, providing feedback as necessary.

Document Specialist

Inbloom Autism Services
Fort Lauderdale, FL
08.2020 - 09.2022
  • Analyzed existing workflow processes related to document preparation and indexing.
  • Prepared documents for scanning and indexing into the document management system.
  • Scanned hardcopy documents using high speed scanner and imaging software applications.

Customer Service Representative

Sixt Rent A Car
North Miami Beach, FL
10.2017 - 07.2020
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.

Education

Associate of Arts - Hospitality

Broward College
Fort Lauderdale, FL
05-2017

Skills

  • Report Generation
  • Database Maintenance
  • Deadline-oriented
  • Data Management
  • Information Security
  • Accuracy and Precision
  • Analytical and Critical Thinking
  • Adobe Software Proficiency

Languages

Spanish
Limited
Portuguese
Professional

References

References available upon request.

Timeline

Data Entry Supervisor

Quest Healthcare Solutions
12.2022 - 09.2024

Document Specialist

Inbloom Autism Services
08.2020 - 09.2022

Customer Service Representative

Sixt Rent A Car
10.2017 - 07.2020

Associate of Arts - Hospitality

Broward College

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Thiago Toselli