Angela Montgomery
Springfield,TN
Summary
Accomplished Data Entry Supervisor with a proven track record, enhancing data integrity and team productivity through rigorous quality control and comprehensive staff training. Skilled in database maintenance and team leadership, I consistently exceed performance goals by fostering a collaborative environment and leveraging automation for efficiency.
Overview
32
32
years of professional experience
Work History
Data Entry Supervisor
Vector Security
Nashville, Tennessee
06.2019 - Current
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Fostered a positive work culture by encouraging teamwork, celebrating successes, and providing opportunities for professional growth.
- Implemented time-saving automation tools into the daily workflow which increased overall department output.
- Conducted regular performance evaluations for continuous improvement, providing constructive feedback and personalized coaching when needed.
- Managed performance expectations for 3 employees within Data Entry department.
- Streamlined data entry processes for increased efficiency by identifying bottlenecks and optimizing workflows.
- Ensured adherence to industry-specific regulations and compliance requirements through diligent oversight of data-entry procedures.
- Managed a diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
- Facilitated cross-functional collaboration between data entry teams and other departments to ensure seamless flow of accurate information throughout the organization.
- Created a centralized database with standardized protocols that simplified management of incoming records from various sources.
- Audited production reports, tracking data entry and processing errors.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Facilitated cross-training among team members, ensuring coverage and maintaining productivity during absences.
- Implemented thorough quality control measures, ensuring high accuracy of data entered into system.
- Analyzed workflow processes and implemented improvements, leading to more streamlined operation.
- Spearheaded project to digitize historical records, making them easily accessible and freeing up physical storage space.
- Streamlined data processing procedures, significantly increasing efficiency and reducing entry errors.
- Conducted regular performance reviews, providing constructive feedback and personal development plans for team members.
- Collaborated with IT staff to troubleshoot technical issues that impacted data entry tasks, minimizing downtime and lost productivity.
- Coordinated with other departments to establish data entry requirements that ensured seamless integration of new processes or systems within the organization.
- Boosted team productivity with regular training sessions on new software and data management tools.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Data Entry Supervisor
ADS Security
Nashville, Tennessee
01.2006 - 06.2019
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Fostered a positive work culture by encouraging teamwork, celebrating successes, and providing opportunities for professional growth.
- Managed performance expectations for two employees within Data Entry department.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Managed a diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
- Led transition to new data management platform, minimizing downtime and maintaining data integrity.
- Conducted regular performance reviews, providing constructive feedback and personal development plans for team members.
- Enhanced data integrity by developing and enforcing clear data entry guidelines and protocols.
Data Entry Clerk
ADS Security
04.1996 - 01.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
Central Station Dispatcher
ADS Security
11.1992 - 02.1996
- Reduced false alarms by thoroughly verifying incoming signals before dispatching resources.
- Continuously updated knowledge of industry best practices, regulations, and technologies related to central station dispatch operations.
- Resolved technical issues swiftly through troubleshooting procedures while maintaining composure during stressful situations.
- Demonstrated versatility in handling various types of calls, including burglary, fire, medical emergencies, and panic alarms.
- Established strong rapport with local emergency response teams, building trust and fostering effective collaboration during critical situations.
- Adhered to strict confidentiality standards, safeguarding sensitive customer information at all times.
- Improved interdepartmental communication through clear and concise information sharing with law enforcement, fire, and medical teams.
- Conducted regular system maintenance checks to ensure optimal functionality of equipment used in dispatch operations.
- Consistently met performance goals through efficient call handling and quick decision-making under pressure.
- Collaborated with team members to develop strategies for improving overall dispatcher performance and efficiency.
- Assisted in training new employees on the central station software and protocols for effective dispatch operations.
- Maintained high levels of customer satisfaction by promptly addressing inquiries or concerns during high-pressure situations.
- Provided compassionate assistance to callers experiencing distressing events while ensuring their safety until help arrived.
- Exceeded company expectations in call response metrics consistently throughout my tenure as a Central Station Dispatcher.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
Applied Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Typing Speed
- Accuracy and Precision
- Database Maintenance
- Employee Evaluation
- Deadline-oriented
- Data Management
- Information Security
- Report Generation
- Staff Development and Training
- Handling Complaints
- Team Leadership
- Performance Improvement
- Employee Supervision
- Workflow Planning
Timeline
Data Entry Supervisor
Vector Security
06.2019 - Current
Data Entry Supervisor
ADS Security
01.2006 - 06.2019
Data Entry Clerk
ADS Security
04.1996 - 01.2006
Central Station Dispatcher
ADS Security
11.1992 - 02.1996
Applied Psychology
Middle Tennessee State University