Summary
Overview
Work History
Education
Skills
Timeline
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Sunshine Kimmel

Geneva,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Billing Specialist

Vector Security
05.2024 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Increased revenue retention by setting up follow-up system for outstanding payments.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Certified Field Trainer

NSA Brands
04.2006 - 05.2024
  • Increased trainee satisfaction with tailored learning plans addressing individual strengths and weaknesses.
  • Developed comprehensive employee assessment tools to gauge the effectiveness of training initiatives accurately.
  • Established clear objectives for each training session, ensuring measurable progress towards goals.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Facilitated on-the-job coaching sessions to provide real-time support and guidance for trainees in their work environment.
  • Served as a mentor for new hires, providing ongoing support during their integration process into the company culture.
  • Provided coaching and mentoring to employees.

Property Manager

NSA Brands
04.2006 - 05.2024
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Collected and maintained careful records of rental payments and payment dates.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained sufficient number of units market-ready for lease.

Education

High School Diploma -

Geneva High School
Geneva, OH
06.1994

Skills

  • Compliance Training
  • Coaching Techniques
  • Clear Communication
  • Training Method Development
  • Decision-Making
  • Role Playing
  • Online training experience
  • Team Exercises
  • Needs Assessment
  • Sales Training
  • Attention to Detail
  • Orientation and Onboarding
  • Employee Relations
  • Finance
  • Relationship Building
  • Training delivery
  • Motivational Skills
  • Documentation and Recordkeeping
  • Coaching and Development
  • Recordkeeping
  • Organization and Time Management
  • Excellent Communication
  • Written Communication
  • Conflict Resolution
  • PPE use
  • Time Management
  • Google Drive
  • Verbal Communication
  • Organizational Skills
  • Materials Preparation
  • Resource Coordination

Timeline

Billing Specialist

Vector Security
05.2024 - Current

Certified Field Trainer

NSA Brands
04.2006 - 05.2024

Property Manager

NSA Brands
04.2006 - 05.2024

High School Diploma -

Geneva High School

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Sunshine Kimmel