Lee Arion
Wylie
Summary
Healthcare professional prepared for role with foundation in delivering family-centered care and managing diverse patient population. Proven ability to enhance patient care by collaborating effectively with interdisciplinary teams and adapting to evolving healthcare needs. Valued for diagnostic acumen, patient education, and compassionate care delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Family Nurse Practitioner
Baylor Scott & White Family Medical Center
Terrell, TX
06.2024 - Current
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline service delivery.
- Educated patients on disease prevention, management strategies, and healthy lifestyle choices.
- Utilized electronic health record systems for accurate documentation, ensuring compliance with regulatory standards.
- Performed comprehensive physical assessments, accurately diagnosing conditions, and determining appropriate interventions.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Managed acute and chronic illnesses, developing personalized treatment plans that addressed patients' unique needs.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Utilized telehealth technology effectively, increasing convenience for patients while maintaining high-quality care standards.
Manager of Case Management
United Healthcare
Richardson, TX
05.2022 - 05.2024
- Manage the field-based and telephonic Nurse Case Management teams while serving as the clinical resource and coach for case managers, disease managers, team leads, and non-clinical supports
- Work closely with the site leader in maintaining alignment with measured business objectives
- Ensure the accomplishment of business needs in coordination with leaders across the organization
- Facilitate one-on-one coaching for new staff to speed up training and for nurses, including call collaboration, to make sure that internal metrics are met and members receive quality care
- Deal with concerns and escalations from customers/members and take part in client meetings and audits
- Administer staff levels through employee hiring, interview, mentoring, disciplining, and performance review initiatives
- Collaborated with multidisciplinary teams to develop individualized care plans for diverse patient populations.
- Led strategic planning sessions to align case management goals with organizational objectives and mission.
- Facilitated interdepartmental meetings focused on interdisciplinary care planning, promoting collaboration between various service providers involved in each client's care plan.
Senior Case Manager – Team Lead
United Healthcare
07.2019 - 05.2022
- Support frontline nursing staff serving 300,000 members on a daily basis with a 1:21 staff-to-member ratio
- Held responsibility in organizing and directing multidisciplinary rounds for various accounts
- Shared subject-matter expertise in guiding staff on multiple policies and procedures, and provided actionable insights with the senior leadership to contribute to long-term planning initiatives
- Kept abreast of weekly account status trends to continuously amend plans accordingly
- Oversaw compliance with federal and state requirements and standards including licensure and complex case management audits
- Functioned as the subject matter expert and site leader for the implementation of a new telephone system
- Analyzed patient data to identify trends, improving care coordination and resource allocation.
Registered Nurse Case Manager – Telephonic Case Manager
United Healthcare
11.2014 - 07.2019
- Delivered patient-centered care with a high level of compassion and focus on post-hospital follow-up, disease management, and patient outreach for severe cases and high-cost claims
- Coordinated with various healthcare providers to ensure timely and efficient delivery of patient care
- Educated patients on their health condition, treatments, and progress to expedite recovery
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Conducted comprehensive assessments of patients' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated family members and caregivers on patient care instructions.
Registered Nurse/Scribe/Health Coach
Baylor Scott and White Family Medical Center
Terrell, TX
07.2010 - 11.2014
- Utilized electronic record systems to record the medical history, vital statistics, and test results of patients
- Established high-quality care systems and standards through initiatives such as developing medical protocols and guidelines
- Trained 10 staff nurses to ensure patient care safety and quality
- Led the development and implementation of policies based on the patient-centered medical home (PCMH) model
- Provided patients with complex medical conditions with face-to-face and telephonic health coaching
Registered Nurse/Charge Nurse
Baylor Scott & White Heart and Vascular Hospital
Dallas, TX
06.2007 - 10.2010
- Administered medications and monitored vital signs to ensure patient safety and comfort.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Supervised nursing staff to ensure adherence to patient care standards and hospital policies.
Education
Master of Science - Family Nurse Practitioner
Texas Woman’s University
Denton, TX12-2023
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05-2007
Skills
- Preventive care
- Chronic disease management
- Diagnosis and treatment
- Direct patient care
- Telehealth proficiency
- Healthcare management
- Interprofessional collaboration
- Health promotion
- Treatment plan development
- Diagnostic test interpretation
- Work Planning and Prioritization
- Healthcare education
Certification
- Advanced Practice Registered Nurse – State of Texas (Valid Until: Nov 2026)
- Registered Nurse – State of Texas (Valid Until: Nov 2026)
- Basic Life Support – American Heart Association (Valid Until: Jun 2026)
- Advanced Cardiac Life Support – American Heart Association (Valid Until: Jun 2026)
- Certified Case Manager – Commission for Case Manager Certification (Valid Until: Nov 2026)
Timeline
Family Nurse Practitioner
Baylor Scott & White Family Medical Center
06.2024 - Current
Manager of Case Management
United Healthcare
05.2022 - 05.2024
Senior Case Manager – Team Lead
United Healthcare
07.2019 - 05.2022
Registered Nurse Case Manager – Telephonic Case Manager
United Healthcare
11.2014 - 07.2019
Registered Nurse/Scribe/Health Coach
Baylor Scott and White Family Medical Center
07.2010 - 11.2014
Registered Nurse/Charge Nurse
Baylor Scott & White Heart and Vascular Hospital
06.2007 - 10.2010
Master of Science - Family Nurse Practitioner
Texas Woman’s University
Bachelor of Science - Nursing
University of Texas At Tyler
Clinical Rotations
- Baylor Scott and White Family Medical Center – Terrell, Terrell, TX Student Nurse Practitioner, Family Health Nursing I (90 Hours) Student Nurse Practitioner, Family Health Nursing II (90 Hours) Student Nurse Practitioner, Preceptorship I (135 Hours)
- Baylor Scott and White Pediatric and Adolescent Associates - Murphy, Murphy, TX Student Nurse Practitioner, Family Health Nursing III (105 Hours)
- Baylor Scott and White Primary Care - Sachse, Sachse, TX Student Nurse Practitioner, Family Health Nursing III (30 Hours) Student Nurse Practitioner, Preceptorship II (135 Hours)