Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Lee Bassage

Operations Manager
Plainfield,CT

Summary

Managed between four (4) and two hundred twenty five (225) associates over a 34-year career. I've worked in facilities in five states with various degrees of responsibility. Twelve (12) years in eCommerce (back when it was called "catalog"), nineteen (19) years in retail distribution, and three (3) years in Consolidation. Daily responsible for production (KPIs), accuracy, safety, compliance, CPU, yard management, and HR issues as needed. Quick learner with experience in Microsoft Office, Word, Excel, YMS, and LoCS (JCP merchandise tracking system). One year experience as an Assistant Customer Experience Manager for Weis Markets. Currently an Area Manager for Amazon since August 2024.

Overview

36
36
years of professional experience

Work History

Area Manager II

Amazon
08.2024 - Current
  • Successfully completed Leadership Liftoff Program consisting of Amazon Day 1 (AD1) training in Seattle,
    Leadership Experience Week (LEW) training in Washington, DC as well as an eight (8) week online training course
  • Responsible for Each/Prep Receive on Back Half Nights with 34 direct reporting associates
  • Participate in daily wash of activities, deep diving successes and opportunities going forward
  • Engage associates daily regarding performance, milestones, corrective actions, and coaching opportunities
  • HEA2 is the most productive crossdock operation in the national Amazon network

Assistant Customer Experience Manager

Weis Markets
08.2023 - 04.2024

Responsible for real time adjustments to front end staff (cashiers, self-checkout kiosks, courtesy desk, shopping
cart retrieval) while working various days and shifts throughout the week. Quickly learned all front end
responsibilities while also training in safe/cash management and assist in opening and closing the store. cross-trained in operating the Beer Cafe and Gas Station.

Operations Manager

JCPenney Logistics
Statesville, NC
04.1989 - 06.2023
  • Review shift reports to understand current numbers and trends.
  • Advance productivity KPIs by leading trainings on procedures and safety practices.
  • Direct initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Lead the local JST Train the Trainer Program certifying associates to train others.
  • Liaison with Regional Transportation, Human Resources, Information Technology, Health and Safety, and Asset Protection to drive results.

Education

Bachelor of Arts - Liberal Arts

University of Massachusetts Amherst
Amherst, MA
02.1989

Skills

  • Budgeting and forecasting
  • Work flow planning
  • Supply Chain Distribution
  • Team Leadership
  • Relationship Development

Timeline

Area Manager II

Amazon
08.2024 - Current

Assistant Customer Experience Manager

Weis Markets
08.2023 - 04.2024

Operations Manager

JCPenney Logistics
04.1989 - 06.2023

Bachelor of Arts - Liberal Arts

University of Massachusetts Amherst
Lee BassageOperations Manager