Open To Work
Lee Bliss
Concordia
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Client onboarding specialist with a strong track record in enhancing customer satisfaction and resolving issues. Expertise in optimizing workflows and delivering tailored solutions that foster long-term relationships. Recognized for exceptional customer support and adaptability in fast-paced environments. Highly motivated with a proven ability to master new skills independently.
Overview
30
30
years of professional experience
Work History
Client Onboarding Specialist Mentor
Dominion DMS
Norfolk
06.2022 - 04.2026
- Executed comprehensive client onboarding from contract signing to launch on company software.
- Coordinated data conversions and dealership setups, ensuring seamless collaboration between internal departments and external stakeholders.
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Trained new staff on customer service protocols and procedures effectively.
- Collaborated with other departments to resolve complex problems, delivering tailored solutions that met customer needs.
- Leveraged tools like Hive, HubSpot, Microsoft SQL Server, Azure, Confluence, Microsoft Office and SharePoint.
Parts & Service Director
Farm Country Ford
Concordia
05.2018 - 06.2022
- Coordinated service department scheduling to enhance technician workflow and improve customer satisfaction.
- Supervised the daily operations of the parts and service departments.
- Managed parts inventory and procurement processes to support efficient service operations.
- Implemented quality control measures to enhance service delivery and product integrity.
- Analyzed service reports to identify trends and areas for process improvement.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Parts Counter Person
Concordia Tractor Inc
Concordia
06.2011 - 05.2018
- Assisted customers in identifying and locating required parts for equipment.
- Assisted customers with parts selection and ordering.
- Processed customer orders using point-of-sale systems to ensure accurate and timely transactions.
- Resolved customer inquiries and complaints regarding parts and services, enhancing customer satisfaction.
- Provided product knowledge and technical support to customers and team members.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Coordinated with suppliers to ensure on-time delivery of parts, supporting operational efficiency.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Collaborated with technicians to understand specific part requirements for repairs.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Received and inspected returned parts to ensure quality before restocking.
- Maintained a clean and organized parts department workspace for safety compliance.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
Parts & Service Director
Womack Sunshine Ford
Concordia
12.2006 - 06.2011
- Supervised the daily operations of the parts and service departments.
- Coordinated service department scheduling to enhance technician workflow and improve customer satisfaction.
- Managed parts inventory and procurement processes to support efficient service operations.
- Oversaw the ordering of parts, inventory control, and stock levels.
- Cultivated vendor relationships to secure timely supply of necessary parts and services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Provided technical advice to customers on repair orders and maintenance issues.
- Implemented procedures to streamline workflow processes throughout the shop environment.
- Ensured compliance with industry regulations and safety standards in all operations.
Warehouse Operator
ElDorado National
Salina
03.2006 - 12.2006
- Operated forklifts to transport materials within warehouse, enhancing workflow and reducing delays.
- Loaded and unloaded shipments, ensuring proper handling of products and minimizing damage.
- Maintained inventory accuracy through regular cycle counts and audits.
- Followed safety protocols to ensure a secure working environment for all staff.
- Utilized scanners and RF devices for tracking purposes.
- Received, sorted and stored incoming inventory items according to established guidelines.
Insurance Agent
American Family Insurance
Belleville
05.2005 - 03.2006
- Guided clients in selecting tailored insurance coverage options to meet specific needs.
- Developed personalized insurance solutions for diverse client needs.
- Informed clients about policy benefits and exclusions to enhance understanding and satisfaction.
- Collaborated with underwriters to assess risk factors accurately.
- Documented client interactions and transactions meticulously to ensure compliance and accessibility.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Processed payments received from clients promptly according to established procedures.
Parts Counter Sales Person
Babe House Motor Company
Concordia
04.1996 - 05.2005
- Guided customers in selecting and ordering automotive parts to ensure satisfaction and accurate orders.
- Managed inventory levels and organized parts displays effectively.
- Collaborated with service technicians to ensure accurate parts fulfillment.
- Utilized inventory management software to track part availability accurately.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Participated in automotive trade shows to expand industry knowledge.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Some College (No Degree) - Wind Technology - Computer Networking
Cloud County Community College
Concordia, KSSkills
- Client onboarding
- Customer relationship management
- Customer support
- Software training
- Workflow optimization
- Process improvement
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$55000/yr - $200000/yrWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Onboarding Specialist Mentor
Dominion DMS
06.2022 - 04.2026
Parts & Service Director
Farm Country Ford
05.2018 - 06.2022
Parts Counter Person
Concordia Tractor Inc
06.2011 - 05.2018
Parts & Service Director
Womack Sunshine Ford
12.2006 - 06.2011
Warehouse Operator
ElDorado National
03.2006 - 12.2006
Insurance Agent
American Family Insurance
05.2005 - 03.2006
Parts Counter Sales Person
Babe House Motor Company
04.1996 - 05.2005
Some College (No Degree) - Wind Technology - Computer Networking
Cloud County Community College