Lee Brantley
West Monroe,LA
Summary
Dynamic Service Advisor with a proven track record at Banner Ford of Monroe, excelling in customer relations and vehicle service assessment. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Skilled in warranty claims management, fostering trust-based client rapport, and driving repeat business through quality service recommendations.
Overview
8
8
years of professional experience
Work History
Service Advisor
Banner Ford of Monroe
West Monroe, LA
08.2019 - Current
- Educated customers on vehicle maintenance, fostering trust and long-term relationships.
- Maintained high customer satisfaction standards, consistently exceeding performance targets.
- Managed multiple priorities while ensuring strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections, recommending necessary maintenance or repairs.
- Coordinated effectively with technicians and management to ensure seamless service communication.
- Increased repeat business through attentive listening and clear communication with customers.
- Maintained detailed service records, ensuring accurate billing and warranty claims processing.
- Collaborated with parts department to expedite repairs, minimizing vehicle downtime.
Inventory Photographer
Hixson Ford
Monroe, LA
12.2017 - 02.2018
- Increased customer satisfaction by creating high-quality product images for online platforms and catalogs.
- Optimized order fulfillment efficiency through clear identification of products using high-resolution photos.
- Played a key role in addressing customer claims with relevant photographic evidence when necessary.
- Established professional standards in product presentation through expert lighting and editing techniques.
- Assisted loss prevention by offering clear visual evidence of product conditions and locations.
- Maintained inventory accuracy with detailed photographic documentation of all items.
- Responded swiftly to inventory fluctuations, ensuring prompt documentation of new arrivals.
- Enabled sales team success by supplying visually appealing product imagery for promotional materials.
Receptionist
Banner Ford of Monroe
Monroe, LA
02.2019 - 08.2019
- Welcomed incoming visitors and customers with professionalism and expertise.
- Updated client records after confirming appointments and communicating with clients.
- Directed incoming calls promptly to appropriate departments for efficient handling.
- Organized front desk operations by managing phone calls, emails, and walk-in clients effectively.
- Addressed customer complaints to enhance overall satisfaction levels.
- Maintained a tidy reception area for a positive visitor experience.
- Supported office tasks such as data entry, photocopying, scanning, and faxing documents.
- Engaged with clients through email correspondence and telephone communication.
Education
High School Diploma -
Hyatt High School
Fields LA05.2006
Skills
- Customer relations excellence
- Computer application proficiency
- Organizational multitasking
- Vehicle service assessment
- Quality work ethic
- Listening and comprehension
- Detail-oriented approach
- Effective communication skills
- Service estimates and recommendations
- Collaborative team mindset
- Customer complaint resolution
- Accurate pricing quotes
- Precise service scheduling
- Outcome-focused goals
- Trust-based client rapport
- Warranty claims management
Timeline
Service Advisor
Banner Ford of Monroe
08.2019 - Current
Receptionist
Banner Ford of Monroe
02.2019 - 08.2019
Inventory Photographer
Hixson Ford
12.2017 - 02.2018
High School Diploma -
Hyatt High School