Lee Cadena
Newark,NJ
Summary
Dynamic leader with a proven track record at United Airlines, enhancing team performance and ensuring safety compliance. Excelled in emergency response and coaching, boosting operational efficiency. Skilled in conflict resolution and adaptability, I led significant improvements in team motivation and performance, leveraging expert problem-solving abilities for superior results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Line Check Specialist
United Airlines
Newark, NJ
10.2023 - Current
- Assessed company operations for compliance with safety standards.
- Participated in ongoing training and compliance activities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collected safety data during unannounced flights and announced terminal checks to ensure compliance with safety standards.
- Briefed team members on standard procedures to address any infractions.
- Compiled data for multiple departments, ensuring accuracy and consistency.
- Applied knowledge of eFAOM and Policies and Procedures Manual to daily operations.
Inflight Support Supervisor
United Airlines
Newark, NJ
08.2019 - 09.2023
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Led and managed the performance of flight attendants at United’s largest base, ensuring adherence to safety, reliability, and customer service standards.
- Engaged and motivated flight attendants to deliver exceptional customer service and achieve on-time operational performance.
- Monitored team performance and compliance with company policies, conducting investigations and providing necessary support to meet daily goals.
- Supported flight attendants through recognition and counseling, setting them up for success.
- Conducted planeside briefings to ensure crew readiness and operational efficiency.
- Provided local support to the flight attendant team during inflight safety incidents.
Continuing Qualification Program Team Leader
United Airlines
Newark, NJ
01.2006 - 08.2019
- Reported directly to the Manager of Training and Recruiting, leading a team of 20 instructors and monitoring attendance and job performance.
- Counseled and scheduled retraining for flight attendants who were unsuccessful in evaluations.
- Ensured compliance with FAA and company regulations for both flight attendants and instructors.
- Completed AQP Announced and Unannounced Line Check Evaluations to ensure compliance and performance standards.
- Counseled and scheduled retraining for flight attendants who did not meet performance criteria.
- Coordinated logistics for transitional courses, ensuring compliance with FAA and company regulations for various aircraft and international training programs.
- Facilitated Base Orientation for new hire flight attendants, ensuring comprehensive onboarding.
- Developed and implemented curriculum modules in collaboration with the development team, aligning with FAA and company policies.
- Conducted performance reviews and provided coaching on presentation and facilitation skills to enhance team effectiveness.
- Delivered comprehensive training programs, including AQP and IOTM curricula, to maintain high standards of instructor performance.
Education
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Advanced Problem-Solving Skills
- Emergency response
- Driving Team Success
- Coaching and mentorship
- Employee Engagement
- Transparent Leadership
- Skilled in Conflict Mediation
- Adaptability
- Time management
Affiliations
- Music industry professional
- Performing Arts producer
Certification
- Flight Attendant Qualified- 24 years
- Reasonable Suspicion Training
- AQP Instructor Qualified
Timeline
Line Check Specialist
United Airlines
10.2023 - Current
Inflight Support Supervisor
United Airlines
08.2019 - 09.2023
Continuing Qualification Program Team Leader
United Airlines
01.2006 - 08.2019
Some College (No Degree) -
San Antonio College
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