Lee Ditton
Marion,IN
Summary
Dynamic sales professional with extensive experience at TCC Verizon, excelling in customer relationship management and consultative sales. Proven track record of enhancing customer engagement and driving product adoption through tailored strategies. Strong team leader, adept at training and mentoring staff to achieve high performance and satisfaction levels.
Overview
19
19
years of professional experience
Work History
Sale Consultant
TCC Verizon
Marion, IN
03.2015 - Current
- Developed tailored sales strategies to enhance customer engagement and drive product adoption.
- Analyzed customer needs and preferences to recommend suitable services and solutions.
- Trained and mentored new sales team members on best practices and effective selling techniques.
- Conducted market research to identify emerging trends and inform sales tactics.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Store Manager
TCC Verizon
Marion, IN
04.2017 - 06.2019
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service and sales techniques.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Developed employee schedules to align with peak business hours and staffing needs.
- Led team meetings focused on performance improvement and operational efficiency initiatives.
- Enhanced customer engagement through community outreach programs and promotional events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager
McDonald's
Marion, IN
07.2012 - 07.2016
- Led daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance performance and engagement.
- Implemented process improvements, reducing waste and increasing efficiency.
- Coordinated staff schedules, aligning resources with peak operational demands.
- Oversaw compliance with health and safety regulations, promoting a safe work environment.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
Store Manager
McClure Oil Corporation
Marion, IN
05.2007 - 03.2012
- Analyzed sales data to identify trends and adjust inventory management practices accordingly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Marion Highschool
Marion, IN06-2002
Skills
- Time management
- Customer relationship management
- Objection handling
- Product and service sales
- Persuasive communication
- Consultative sales
- Sales strategies
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team building and leadership
Timeline
Store Manager
TCC Verizon
04.2017 - 06.2019
Sale Consultant
TCC Verizon
03.2015 - Current
Department Manager
McDonald's
07.2012 - 07.2016
Store Manager
McClure Oil Corporation
05.2007 - 03.2012
High School Diploma -
Marion Highschool