Lee Dufresne
Putney,VT
Summary
Organized and dependable professional with a background in pharmacy support, customer service, and student services. Handles confidential records, prescription processing, and high-volume questions with accuracy, clear communication, and a steady focus on helping others.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Campus Ambassador
Landmark College
Putney, Vermont
09.2026 - Current
- Guided prospective students on campus tours, highlighting key student life spaces to enhance their experience.
- Shared Landmark College resources for learning differences and academic support services.
- Answered prospective student inquiries regarding applications, housing, and campus programs, ensuring they received accurate and helpful information.
- Supported admissions staff during events with open houses and information sessions.
Health Services/Student Affairs Assistant
Landmark College
Putney, Vermont
03.2026 - Current
- - Guided students in navigating academic policies, procedures, and regulations to enhance understanding and compliance.
- - Maintained accurate confidential student records and case notes to support informed decision-making.
- - Responded promptly to faculty, staff, and student service requests, ensuring timely resolution and effective communication.
- - Supported communication among staff members within student affairs office.
- - Handled incoming telephone calls to assist students and staff with inquiries. and routed inquiries appropriately.
Family Nanny
Luca Lee June
Grand Rapids, Michigan
05.2026 - 08.2026
- Planned playtime, learning activities, and quiet time.
- Created caring environment for children to support development.
- Delivered emotional support to children during stressful or transitional periods, fostering resilience and stability.
- Monitored playtime to limit technology, television, and other outside influences.
- Managed medication schedules and monitored health concerns related to allergies, asthma, and tube feeds, promoting overall well-being.
- Maintained clean and safe home environment, ensuring comfort and security for family.
- Supported daily household routines for the family.
Pharmacy Technician
Walgreens
09.2022 - 04.2024
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system
- Collaborated with insurance representatives to process claims, address concerns, and ensure accurate payment reconciliation.
- Coordinated with physicians and insurance representatives to expedite resolution of prescription discrepancies.
- Managed issues related to third-party billing, computer system and customer service issues.
- Resolved customer issues in-person and over the telephone by assisting with order placement, system navigation, and item location.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Associate
Walgreens
09.2019 - 09.2022
- Delivered exceptional customer service by utilizing extensive product knowledge to create welcoming, positive experiences.
- Actively listened to customers and resolved concerns promptly.
- Assisted large volumes of customers daily with a positive attitude to enhance customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants of the customer.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Health Sciences
Landmark College
Putney, VT05-2028
Associate of Science - Biology
Landmark College
Putney, VT12-2026
High School Diploma -
Great Path Academy
Manchester, CT06-2022
Skills
- Customer service
- Communication skills
- Student support
- Student engagement
- Attention to detail
- Problem-solving
- Time management
- Adaptability
- Leadership
Certification
APhA Vaccine Administration, American Red Cross CPR Certification, PTCB Certification
Volunteer Experience
Joyful Paws Service Dogs, Puppy Trainer/Whelper Assistant, 2024-03, 2025-05, Exposed service dogs to various environments, people, and situations to prepare them for public access work., Positively reinforced commands such as wait, stay, down, heel, among other commands under the guidance of a professional trainer., Assisted in monitoring/recording dogs reactions to stimuli, aiding in evaluating their suitability for service work., Assisted during the birthing process by monitoring the mother, preparing supplies, and providing immediate postnatal care., Ensured safe and proper handling of puppies to promote early socialization and minimize stress., Sanitized whelping areas and equipment to ensure a safe and hygienic space for the mother and puppies.
Timeline
Campus Ambassador
Landmark College
09.2026 - Current
Family Nanny
Luca Lee June
05.2026 - 08.2026
Health Services/Student Affairs Assistant
Landmark College
03.2026 - Current
Pharmacy Technician
Walgreens
09.2022 - 04.2024
Customer Service Associate
Walgreens
09.2019 - 09.2022
Bachelor of Science - Health Sciences
Landmark College
Associate of Science - Biology
Landmark College
High School Diploma -
Great Path Academy