Lee Files Jr.
Reynoldsburg
Summary
With a proven track record at Maryhaven Inc., I excel in healthcare operations and verbal communication, guiding teams to enhance patient care. Expert in database coordination and resolving conflicts, I've led 24 employees to surpass objectives, demonstrating a knack for organizational standards and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Operations Manager
Whitelight Behavioral
Columbus
01.2026 - Current
- Analyzed operational data to identify areas for process improvement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented training programs for new employees on operational procedures.
Lead Patient Care Assistant
Maryhaven Inc.
Columbus
07.2022 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised a team of 24 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Reviewed timecards at month end to ensure accuracy before approving payment.
Residential Activities Coordinator
North Community Counseling Center
Columbus
05.2019 - 05.2022
- Coordinated transportation arrangements for field trips or special events.
- Maintained accurate records of participant attendance and progress reports.
- Provided guidance and mentorship to program participants.
- Ensured safety protocols were adhered to during all activities.
- Initiated collaborations with local businesses for resource sharing purposes.
- Created educational materials related to health, nutrition, and fitness.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Managed budgets for program-related expenses including supplies and equipment purchases.
- Analyzed data from past events to identify areas for improvement.
- Conducted daily evaluations of program activities to ensure that objectives are met.
Housing Coordinator/Lead Case Manager
Eden Counseling Center
Columbus
06.2019 - 02.2020
- Ensured all necessary documents were collected prior to approving a new tenancy agreement.
- Monitored compliance with housing regulations and codes to ensure safety standards were met.
- Processed applications for new tenancy in accordance with relevant laws and regulations.
- Inspected properties regularly to ensure compliance with safety regulations and standards.
- Organized and maintained accurate records of housing contracts, leases, and rental agreements.
- Scheduled routine maintenance services for vacant units prior to occupancy.
- Provided guidance on budgeting techniques that can help tenants manage their finances effectively.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Provided support to tenants in resolving any issues or concerns regarding their living environment.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL05-2016
BBA - Business Administration
Franklin University
Columbus, OHSkills
- Database coordination
- Condition tracking
- Healthcare operations
- ADL support
- Organizational standards
- Verbal and written communication
References
References available upon request.
Timeline
Operations Manager
Whitelight Behavioral
01.2026 - Current
Lead Patient Care Assistant
Maryhaven Inc.
07.2022 - Current
Housing Coordinator/Lead Case Manager
Eden Counseling Center
06.2019 - 02.2020
Residential Activities Coordinator
North Community Counseling Center
05.2019 - 05.2022
Associate of Science - Business Administration
American InterContinental University
BBA - Business Administration
Franklin University