Lee Hall
Huntersville,NC
Summary
Customer focused and problem-solver with logistics background dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
SCM Sr Customer Experience Partner
Maersk Logistics
02.2022 - Current
- Ensure smooth execution of end-to-end shipment lifecycle and high-quality service levels for customer.
- Deliver proactive customer service, track shipments and notify customers of relevant deviations from schedule, including potential solutions or alternatives.
- Where there is risk to customer experience, address root cause - constantly seeking ways to improve service.
- Assist with raising KPIs 25% through out team by monitoring service levels
Project Manager
Trane Rental Services
12.2017 - 01.2022
- Managed Rental Project schedules, scope and financial from quote through project termination.
- Improved Satisfaction rating 25% in territories managed.
- Sourced products required for project. Located and planned carriers to pick up and deliver and keep customer updated through delivery.
- Managed and support project related change orders
Supply Chain Operations
Damco USA
09.2016 - 12.2017
- Create shipping instructions and entering AES for ITN
- Obtaining load updates from warehouses and carriers
- Direct contact for any logistics related obstacles or inquiries
- Monitoring, reporting on and suggesting improvements for KPI’s
Event Coordinator
Asbury Park
07.2014 - 08.2016
- Schedule all inbound/outbound activity for events
- Create/maintain schedule with updated activity distributed to supervisors
- Identify potential locations where revenue may be lost due to data accuracy issues
- Provide feedback to management on data patterns and trends
- Coordinate with plant managers & maintenance all repairs scheduled/non-scheduled
- Customer Account Management, daily/month end billing
Logistics Analyst
Menlo World Wide
08.2010 - 04.2014
- Routing/planning of (LTL, TL, INTRML, PARCEL) shipments throughout North America, Canada and Mexico
- Make delivery appointments with customers for RDC’s
- Work with locations to ensure that they have the product in house and the necessary carrier equipment to make on-time delivery.
Education
Bachelor of Science - Business Administration
American Public University
1996
AAS Biomedical - undefined
Stanley Community College
Skills
- Monitor and manage service levels
- Import/Export
- Transportation planning
- Inventory Planning
- MS Excel, Word, Access and Power Point
- AS400, TMS, WMS, SAP, Oracle, OTM, Ship-max, BAAN, DAT
Timeline
SCM Sr Customer Experience Partner
Maersk Logistics
02.2022 - Current
Project Manager
Trane Rental Services
12.2017 - 01.2022
Supply Chain Operations
Damco USA
09.2016 - 12.2017
Event Coordinator
Asbury Park
07.2014 - 08.2016
Logistics Analyst
Menlo World Wide
08.2010 - 04.2014
Bachelor of Science - Business Administration
American Public University
AAS Biomedical - undefined
Stanley Community College
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