Lee Helou
Summary
20+ years of finance/banking/mortgage experience (Sales, Originations, Fulfillment and Underwriting) primarily in a call center environment. Proven sales record with strong customer service emphasis. Strong background in mentoring, coaching and developing loan officers to improve their sales acumen and performance. Expert ability to multitask numerous projects at once.
Overview
23
23
years of professional experience
Work History
Home Equity Specialist
Spring EQ
11.2023 - Current
- Educated clients about home equity products and application processes.
- Conducted in-depth interviews with customers to obtain all necessary information required by underwriters.
- Reviewed and analyzed customer credit data to assess financial risk associated with home equity loan applications.
Debt Relief Enrollment Specialist
Turbo Debt
06.2023 - 10.2023
- Guided clients through enrollment processes for debt relief programs.
- Educated potential clients on financial options and benefits available.
- Maintained accurate client records using company CRM software.
- Reviewed client applications to ensure compliance with company policies.
Executive Mortgage Banker
Rocket Mortgage
04.2018 - 06.2023
- Provided consultation on various mortgage programs, including fixed-rate, adjustable-rate, FHA and VA loans, construction loans, and jumbo loans.
- Maintained knowledge of current lending regulations to ensure compliance with state and federal laws.
- Educated clients on mortgage options and the lending process.
Mortgage Loan Officer
Ditech
07.2017 - 04.2018
- Worked in a fast paced inbound and outbound call center environment uncovering refinance needs for existing customers with conventional, VA, and FHA loans
- Guided borrowers through the loan application process and requirements.
- Completed a loan application, accurately describe loan terms, walked customer through online loan document portal and followed loan through to closing
- Managed multiple projects and directives to keep up with growing business needs
Senior Mortgage Loan Officer
Bank Of America Home Loans
02.2012 - 10.2016
- Managed day to day activities in a mortgage origination inbound call center environment
- Maintained top sales numbers on the team while also providing exemplary customer service
- Led new hire training and conducted side by sides to help improve sales skills
- Conducted sales skills workshops and acted as the Subject Matter Expert for multiple loan related topics
- Assisted with customer escalation support, policy decisions and pricing exception support
Underwriter
Bank Of America Home Loans
06.2009 - 02.2012
- Underwriter for modification loans. Ensured applications were in line with industry risks, assets and within bank framework
- Analyzed income documents, bank statements, credit reports, insurance documents and other relevant mortgage information to ensure proper credit decision is reached on each file
Loan Officer Team Lead
Washington Mutual
05.2007 - 05.2009
- Completed acting manager duties including following up with customer requests, conducting team meetings, developing associate action plans for performance improvement
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
Loan Officer
H&R Block Mortgage
06.2006 - 05.2007
- Specialized in originating and processing subprime mortgage loans
- Worked with warm leads in a retention capacity and made outbound calls to existing clients who requested a mortgage payoff through another lender
Loan Officer
PHH Mortgage
02.2003 - 06.2006
- Focused on solving mortgage and credit needs for High Net worth clients. Establishing and maintaining relationships with ML Financial Advisors
- Acted as associate support for service issues, loan approvals, lead team meetings and handled day to day functions of a supervisor
- Analyzed fiscal and credit data for potential clients
- Educated clients with loan options, pricing policies, and underwriting guidelines
Education
Bachelor’s Degree - Political Science
University of Alabama
AL 08.1995 - 01/2000
Skills
- Client management
- Sales performance
- Loan processing
- Mortgage underwriting
- Customer relationship management
- Team leadership
- Project management
- Problem solving
- Effective communication
- Client relationship building
- Sales experience
- Exceptional communication
References
Available upon request
Timeline
Home Equity Specialist
Spring EQ
11.2023 - Current
Debt Relief Enrollment Specialist
Turbo Debt
06.2023 - 10.2023
Executive Mortgage Banker
Rocket Mortgage
04.2018 - 06.2023
Mortgage Loan Officer
Ditech
07.2017 - 04.2018
Senior Mortgage Loan Officer
Bank Of America Home Loans
02.2012 - 10.2016
Underwriter
Bank Of America Home Loans
06.2009 - 02.2012
Loan Officer Team Lead
Washington Mutual
05.2007 - 05.2009
Loan Officer
H&R Block Mortgage
06.2006 - 05.2007
Loan Officer
PHH Mortgage
02.2003 - 06.2006
Bachelor’s Degree - Political Science
University of Alabama
08.1995 - 01/2000