Raymond Wilkening
Knoxville,IA
Summary
Proven Medic with extensive experience in the Army, adept at providing critical care in high-pressure environments. Skilled in Airway Management and demonstrating exceptional teamwork by collaborating with healthcare professionals to enhance patient outcomes. Achieved a significant improvement in emergency response times. Expert in Pediatric Care, ensuring comprehensive support for younger patients.
Overview
32
32
years of professional experience
Work History
Home Equity Specialist
Wells Fargo
03.2021 - 09.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Explained very technical financial information to applicants in easy to understand language
- Identified opportunities to cross-sell and upsell loan products to customers
- Managed over 50 customer calls per day.
CNA
VA Medical Center
04.2007 - 06.2017
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 20+ residents under long-term care
Medic
Army
02.1993 - 03.2005
- Collaborated with other healthcare professionals to provide quality patient care.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Performed medical records management, including filing, organizing and scanning documents
- supervised 20+ members
Education
Associate of Arts - Health Administration
UMA
Online06.2015
Skills
- Seizure Management
- Pediatric Care
- Airway Management
- Cardiopulmonary Resuscitation
- Documentation Review
- Attention to Detail
- Payment Schedule Computation
- Customer Relations
- Complaint Handling
- Microsoft Office
- Customer Service
Timeline
Home Equity Specialist
Wells Fargo
03.2021 - 09.2024
CNA
VA Medical Center
04.2007 - 06.2017
Medic
Army
02.1993 - 03.2005
Associate of Arts - Health Administration
UMA
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