LEE HENNAGER

• Directed team of 6 IT professionals to enhance enterprise infrastructure and system security.
• Led IT strategy development for operational efficiency at Acme Distribution.
• Oversaw implementation of enterprise resource planning systems for streamlined processes.
• Managed cybersecurity initiatives, protecting sensitive distribution data effectively.
• Established IT governance frameworks aligning with business objectives.
• Coordinated vendor relationships to optimize technology service delivery.
• Developed disaster recovery plans ensuring operational continuity during disruptions.
• Analyzed financial data, developed budgets, and managed expenditures for technology services.
• Managed cybersecurity initiatives to protect sensitive distribution data.
• Designed contingency planning, formal training, and employee development plan to increase staff quality performance.
• Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software, and hardware specifications.
• Streamlined mobile and cloud-based computing through a blend of efficient and effective applications with ongoing reliability testing.
• Reviewed vendor contracts related to IT services including cloud hosting providers.
• Analyzed user needs to determine functional specifications for new or modified systems or programs.
• Provided guidance to staff on technical issues and solutions as needed.
• Developed and implemented an IT strategy to align with the organization's overall business objectives.
• Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
• Ensured appropriate licenses were purchased for any third-party software used within the organization.
• Researched best practices for managing IT assets such as computer equipment tracking methods.
• Created policies and procedures for system access, usage, security, backup and recovery, disaster recovery plans, and other related activities.
• Developed project proposals for new initiatives that included cost estimates, timelines, resource requirements.
• Monitored performance metrics such as system uptime, response times, throughputs.
• Implemented short-term workarounds and long-term solutions to technical problems.
• Managed the installation, configuration, and maintenance of network hardware and software.
• Established processes for collecting feedback from customers on their experience with IT services.
• Maintained knowledge of advances in information technology systems and applications.
• Evaluated organization's technology to recommend upgrades for hardware and software.
• Controlled operational IT budget and expenditures within department parameters.
• Reviewed and approved project plans prior to implementation.
• Communicated the relevance of organizational goals, policies and procedures to IT department staff.
• Developed data security and disaster recovery procedures.
• Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
• Created centralized management capability by integrating warehouse management software applications.

• Designed and deployed network infrastructure across 3.5 million square feet in seven warehouses, integrating over 200 cameras and access points using Ruckus, Meraki, and Cisco technologies.
• Designed network infrastructure to support operational efficiency at ACME Distribution.
• Configured routers and switches for optimal data flow across distribution centers.
• Implemented security measures to protect sensitive company and customer information.
• Monitored network performance, identifying issues and troubleshooting problems.
• Collaborated with IT teams to integrate new systems into existing network architecture.
• Provided technical support to staff, resolving connectivity problems promptly.
• Developed documentation for network configurations and maintenance procedures.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Installed software updates on servers, routers, firewalls, and other network devices.
• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
• Replaced faulty or damaged network hardware components to improve performance.
• Performed preventive maintenance of networking hardware and related software.
• Created documentation detailing all aspects of the network infrastructure and its configuration.
• Assisted in the design of local area networks and wide area networks.
• Employed firewalls and VPNs to safeguard network security.
• Evaluated new technology and network products for potential benefits to the organization.
• Led the deployment of VoIP (Voice over IP) solutions to enhance communication capabilities while reducing operational costs.
• Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
• Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
• Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
• Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
• Administered network policies, procedures, and standards to align with organizational goals and security requirements.
• Provided smooth communications by configuring LAN technology, wireless access points and controllers.
• Optimized enterprise network performance and security through VMware virtualization, scalable architecture, redundant Fortinet firewalls, and SD-WAN solutions.
• Delivered high-availability networking solutions with HPE, Cisco Meraki, and Ruckus, achieving 30% reduction in downtime.
• Collaborated with cross-functional teams to integrate SaaS solutions that enhanced network performance by 20% and improved operational efficiency.
• Conducted scheduled maintenance during non-peak hours for uninterrupted service.
• Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
• Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
• Secured network systems by establishing and enforcing access control policies.
• Installed and maintained VoIP and VTC devices, checking customer availability for various networks.
• Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
• Tracked network and telephony devices for performance and load threshold metering.
• Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
• Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.

• Oversaw technical and operational functions of nationwide IT training organization, enhancing training efficiency by 25%.
• Directed strategic initiatives to enhance training programs and consulting services.
• Established partnerships with industry leaders to expand service offerings and reach.
• Oversaw financial management and budget planning for operational efficiency.
• Championed organizational culture and employee engagement across all departments.
• Led executive team in developing long-term business strategies and goals.
• Facilitated stakeholder communication to ensure alignment on company vision.
• Developed and implemented strategic business plans to increase company profitability.
• Negotiated contracts with vendors to secure competitive pricing for goods or services.
• Cultivated relationships with external organizations to build partnerships that benefited both parties.
• Represented the organization at conferences, events, and networking activities as needed.
• Established policies and procedures that promoted an ethical work environment.
• Managed executive team members to ensure successful execution of projects in a timely manner.
• Assessed financial performance of the organization on a regular basis and identified areas for improvement.
• Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
• Reviewed current systems and processes regularly for potential improvements or upgrades.
• Adapted training materials to accommodate diverse learning styles and needs.
• Provided feedback and support to participants throughout the training process.
• Adapted teaching methods according to the needs of individual learners or groups.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Documented all training activities including attendance records, feedback forms, surveys.
• Recommended changes or improvements in existing training processes as needed.
• Resolved any issues raised by participants during the training session in a timely manner.
• Created multimedia presentations with PowerPoint and video conferencing tools.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Maintained up-to-date knowledge of industry trends and best practices.
• Created and offered additional materials to enhance training.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Suggested and offered specific training programs to help workers maintain or improve job skills.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Scheduled classes based on availability of classrooms, equipment or instructors.
• Supervised, evaluated or referred instructors to skill development classes.
• Selected and assigned instructors to conduct training.
• Negotiated contracts with clients for desired training outcomes, fees or expenses.
• Directed team of 7 Citrix trainers while managing IT infrastructure for 10 concurrent virtual classrooms with 30 students each.
• Managed company servers, help desk, and accounting systems to ensure seamless daily operations.
• Implemented ITSM best practices to streamline support workflows and elevate service delivery standards.

● Implemented a major ERP migration to Charter Software, consolidating key business systems and improving process efficiency by roughly 29%.

● Provided IT governance and continuity planning across multi-site operations, significantly boosting operational efficiency and reducing downtime by 60%.

● Hardworking tractor sales professional with 10 years of experience specializing in John Deere compact utility tractors. Known for honest advice, hands-on product knowledge, and a commitment to helping customers find the right equipment for their needs.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized various software and tools to streamline processes and optimize performance.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Identified needs of customers promptly and efficiently.

• Administered servers, WAN, and T-1 connectivity to ensure reliable network operations.
• Engineered circuits for Qwest, enhancing network performance by nearly 10%.
• Configured and maintained network devices, including routers, switches, and firewalls.
• Configured and maintained network equipment to ensure optimal performance.
• Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT issue root causes.
• Configured and installed operating systems, software, and hardware components.
• Provided technical support for telecom systems and services.
• Facilitated communication between technical and non-technical stakeholders, ensuring clarity in issue resolution.
• Provided technical infrastructure assistance, collaborating with hardware and software manufacturer support to maintain operations.
• Designed and implemented infrastructure layouts based on technical knowledge of hardware and software integration and installation.
• Created user accounts and configured access privileges in accordance with security protocols.
• Trained end-users on new technologies and systems to enhance their understanding and efficiency.