Michael Matzke
Pontiac,MI
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure IT job position. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Director
Usa Insulation
02.2023 - Current
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Ring Central Admin
- Office 365 and Azure Admin
IT Support Specialist
Bluerock Technologies
05.2022 - 02.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1, 2 and 3 IT support to internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Offered new customers training to reduce frustration and improve customer satisfaction.
IT Field Technician
One Point Technology Group
03.2021 - 02.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Traveled across country installing firewalls and POS systems form businesses
Education
High School Diploma -
Jonesville High School
Jonesville, MICyber Security
Hillsdale Area Career Center
Hillsdale, MISkills
- Network Infrastructure Support
- Helpdesk Operations
- VMware Servers
- Microsoft Office 365 and Azure
- Technology Evaluations
- Infrastructure Design
- Hardware and Software troubleshooting
- Security Protocols
- Business Software Applications
- Communication
- Problem solving and critical thinking
- Team player
Certification
- CompTIA Network+
- CompTIA A+
- CompTIA ITF+
Timeline
IT Director
Usa Insulation
02.2023 - Current
IT Support Specialist
Bluerock Technologies
05.2022 - 02.2023
IT Field Technician
One Point Technology Group
03.2021 - 02.2022
High School Diploma -
Jonesville High School
Cyber Security
Hillsdale Area Career Center
- CompTIA Network+
- CompTIA A+
- CompTIA ITF+
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