Richard Boggs
Chapman,KS
Summary
Savvy information technology and systems Information Technology Director with 12+ years of progressive network administration, troubleshooting and PC hardware and software experience. Develops and implements IS policies and procedures. Manages functional and technological application support. Technical expert in applying strategic direction, practical implementation and system support to accomplish corporate IT and data security initiatives.
Overview
14
14
years of professional experience
Work History
IT Director
Varney & Associates CPAs, LLC
Manhattan, Kansas
04.2010 - Current
- Act as liaison, evaluator, tester, and advocate for Varney & Associates CPAS, LLC in job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Collaborated with all departments to encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation while maintaining 99% uptime on all equipment.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- High level of autonomous work ethic with ability to collaborate, build rapport and negotiate among interested parties.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Knowledge Engineer
Perceptive Software
Shawnee, Kansas
12.2009 - 04.2010
- Presented findings orally and in writing with advanced technically written models.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created customer facing support articles that delivered content that was relevant and precise for troubleshooting.
- Managed technical services site increasing effectiveness of self service solutions to better server our clients.
Support Specialist
Perceptive Software
Shawnee, Kansas
05.2008 - 12.2009
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Wrote SQL queries to identify issues that persist within written scripts.
- Configured hardware, devices and software to set up work stations for clients.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Bachelor of Science - Management Information Systems
Kansas State University
Manhattan, KS05.2008
Skills
- Page Layouts
- Project Deadlines
- Application Standardization
- Enterprise Technology
- User Experience
- Technological Alignment
- Network Infrastructure Support
- Dell Servers
- Software and Hardware Implementation
- Server Consolidation
- Wide Area Network (WAN)
- Technical System Improvements
- Disaster Recovery Operations
Timeline
IT Director
Varney & Associates CPAs, LLC
04.2010 - Current
Knowledge Engineer
Perceptive Software
12.2009 - 04.2010
Support Specialist
Perceptive Software
05.2008 - 12.2009
Bachelor of Science - Management Information Systems
Kansas State University
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