Shannon Jarman
Palm Harbor,FL
Summary
Insightful Information Technology Manager with 22 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful at optimizing standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
IT Director
Nielsen
Oldsmar , Florida
10.1999 - Current
- Managed multiple 3 business units day to day operations. More than 300 applications in all business units.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs to minimize op ex costs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Deployed, monitored and maintained system installation, upgrades and network integration .
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
Skills
- Software and Hardware Implementation
- Technology Evaluations
- Organizational Systems
- Network Infrastructure Support
- Production Work
- Project Leadership
- Risk Identification
- Bug Fixes
- Server Consolidation
- Project Deadlines
- Establishing Service Agreements
- Technological Alignment
- Business Requirements Documents (BRDs)
- Technical System Improvements
- Switching Protocols
- Marketing Support
- Network Migration
- Budgeting and Resource Management
- Disaster Recovery Operations
- Cloud Strategy
- Best Practices and Methodologies
- Communications Strategies
- Change Request Processing
- Product Launch Support
- Emergency Situations
- Deployment Monitoring
- Methods of Production
- Strategic Vision
- Scrum Methodology
- Agile Work Processes
- Requirements analysis
- Infrastructure development
- Project lifecycle management
- Agile framework
- Budget administration
- Google Workspace
- Product development
- Problem-Solving
- Organization and Time Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication
- Teamwork and Collaboration
Timeline
IT Director
Nielsen
10.1999 - Current