Lee Houston
Phoenix,AZ
Summary
Dynamic professional with a strong focus on risk analysis and regulatory compliance. Achieved over 98% compliance in high-risk escalations, ensuring audit-ready documentation and fostering continuous process improvements. Expertise in risk evaluation, compliance review, and fraud investigation within financial services, complemented by a solid foundation in cybersecurity tools and concepts. Proven track record in identifying risk indicators and enhancing operational controls.
Overview
8
8
years of professional experience
Work History
Auto Escalations Supervisor
JP Morgan & Chase Co.
Tempe , Az
05.2023 - Current
- Led high-risk escalations involving thorough investigations and compliance reviews in regulated financial sectors.
- Restored team service levels to 98%+ compliance within 60 days post-return from leave.
- Maintained quality audits between 98% and 100% by adhering strictly to regulatory guidelines.
- Documented escalation findings for audits, ensuring accuracy and alignment with policies.
- Identified risk indicators and control gaps to facilitate continuous process improvements.
- Provided guidance to new hires, serving as escalation point for policy and risk inquiries.
Loss Mitigation Specialist
JP Morgan & Chase Co.
Tempe , Az
01.2023 - 05.2023
- Evaluated borrower hardship applications to identify financial risk exposure and mitigation strategies.
- Reviewed customer documentation for accuracy, compliance, and fraud potential.
- Ensured adherence to federal guidelines and internal risk policies throughout processes.
- Recommended case outcomes based on comprehensive risk analysis and regulatory standards.
Auto Collections Specialist
JP Morgan & Chase Co.
Tempe , Az
08.2022 - 01.2023
- Conducted investigations on delinquent accounts to assess repayment ability and risk level.
- Managed over 80 customer interactions daily, ensuring adherence to federal lending regulations.
- Achieved 100% documentation accuracy, resulting in audit-ready records.
- Identified high-risk behaviors, escalating accounts to mitigate potential losses.
Project Manager
DNA Construction LLC
Phoenix, Az
06.2019 - 08.2022
- Reduced project timelines by 20% through strategic workflow optimization and risk assessment planning.
- Managed multi-site project schedules, labor allocation, budgets, and vendor coordination.
- Ensured compliance with safety regulations and alignment with contractual obligations.
- Prepared bids and tracked budgets, maintaining detailed documentation for regulatory reviews.
Sales Associate
Apple Inc.
Scottsdale, Az
09.2017 - 05.2019
- Participated in a major business pilot program that improved store performance metrics by 80%.
- Trained new employees on secure system handling, customer verification, and operational procedures.
- Provided technical product education and support to enhance customer experience and reduce escalations.
Education
Master of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ10-2025
Bachelor of Science - Finance & Economics
Grand Canyon University
Phoenix, AZ05-2022
Skills
- Risk analysis and mitigation
- Regulatory compliance monitoring
- Project management
- Data analysis and financial modeling
- Team collaboration and cross-functional teamwork
- Audit-ready documentation
Quality assurance (98%–100% QA)
- KYC and identity verification
- Case investigation and review
- High-risk escalations
- Fraud detection and prevention
- Controls assessment
- Cybersecurity tools proficiency
- Vulnerability assessment techniques
- IAM and access control principles
- GRC frameworks expertise (NIST, policy compliance)
- Critical thinking and decision-making skills
- Root cause analysis techniques
Process improvement strategies
- Customer authentication methods
- Documentation accuracy standards
- Communication and stakeholder interaction skills
Timeline
Auto Escalations Supervisor
JP Morgan & Chase Co.
05.2023 - Current
Loss Mitigation Specialist
JP Morgan & Chase Co.
01.2023 - 05.2023
Auto Collections Specialist
JP Morgan & Chase Co.
08.2022 - 01.2023
Project Manager
DNA Construction LLC
06.2019 - 08.2022
Sales Associate
Apple Inc.
09.2017 - 05.2019
Master of Science - Cybersecurity
Grand Canyon University
Bachelor of Science - Finance & Economics
Grand Canyon University